Director of Inside Sales -Pap Re-Supply

Essential Duties and Responsibilities:

• Provide day-to-day oversight of the Inside Sales – PAP Resupply team to ensure activities are completed within established timelines and performance expectations.
• Collaborate with Team Leads and Supervisors to develop and monitor daily, weekly, monthly, and quarterly key performance indicators (KPIs).
• Track, analyze, and report Inside Sales performance metrics, including call quality, productivity, and accuracy.
• Conduct routine audits of call recordings to ensure compliance, quality standards, and effective customer engagement; provide coaching and feedback to support continuous improvement.
• Manage escalated customer calls and issues that cannot be resolved by team members.
• Identify and implement process improvements to enhance efficiency, quality, and overall team performance.
• Ensure compliance with all applicable federal, state, local, and healthcare industry regulations, and remain informed of regulatory changes and industry trends.
• Collaborate with leadership, including the Vice President, to develop and maintain best practices for the Inside Sales team.
• Coordinate and participate in regular team meetings and share knowledge to support team effectiveness.
• Develop and deliver onboarding and training programs to ensure consistent performance standards for new team members.
• Partner with analytics teams to leverage data insights for pipeline optimization, conversion rate improvement, profit optimization and overall revenue growth.
• Identify initiatives that support revenue growth, cost reduction, and improved patient satisfaction.
• Other duties as assigned.

Minimum Qualifications:

• Associate’s degree from an accredited college is preferred.
• Proficient computer skills and knowledge of Microsoft Office.

Preferred Knowledge, Skills and Abilities:

• Three (3) years’ work-related experience in healthcare administration, customer service, inside sales, call center, or management regardless of industry required.
• Two (2) years of work-related experience in B2C Sales is preferred.
• CPAP sales experience is preferred.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.