Oracle Taleo TEE Support Lead

Must have extensive experience managing Quarterly Updates, Regression Testing, and Impact Assessment for Oracle Taleo. Candidates must demonstrate leadership in mentoring Level 1 and Level 2 support teams.

About the Role: The Oracle Taleo Support Lead will oversee the end-to-end application operations for Taleo Enterprise Edition (TEE). This senior-level role focuses on stabilizing complex recruitment workflows, managing critical third-party integrations, and leading governance initiatives to ensure high system availability and compliance.

Key Responsibilities: * Lead Incident, Service Request, Problem, and Change Management for Oracle Taleo TEE.

• Troubleshoot Recruiting and Onboarding workflows, agents, and user access issues.
• Administer configuration changes for Career Sections, eOffer, Correspondence Templates, and Organization, Location, and Field (OLF) structures.
• Manage integrations with Human Resources Management Systems (HRMS), Background Check providers, Assessment vendors, and Job Boards.
• Oversee Quarterly Patch Releases, including Regression Testing and Release Notes Analysis.
• Drive continuous improvement via Service Level Agreement (SLA) monitoring and Performance Dashboards.
• Act as the primary liaison between HR Talent Acquisition, IT Security, and Oracle Support.
  
  

Essential Skills: * Expertise in Oracle Taleo Configuration (Permissions, OLF, Career Portals).

• Deep understanding of Recruitment and Onboarding business processes.
• Proven experience in Middleware and System Integration (SSO, Web Services).
• Strong knowledge of ITIL Methodologies for support operations.
• Ability to manage Role-Based Security and Data Privacy audits.
  
  

Desirable Skills: * Experience with Oracle Cloud HCM or Workday integrations.

• Oracle Taleo Certified Implementation Specialist credential.
• Expertise in developing Standard Operating Procedures (SOPs) and Knowledge Base articles.