What are the responsibilities and job description for the MSP IT Director position at Vidorra Consulting Group?
About The Job
MSP IT Director
Location: Lakewood, NJ (Onsite)
Department: Managed Services Provider (MSP)
Responsibilities
MSP IT Director
Location: Lakewood, NJ (Onsite)
Department: Managed Services Provider (MSP)
Responsibilities
- Technical & Strategic Leadership: Act as the senior-most onsite technical resource, handling escalations, architecture, and solution design. Standardize local processes, tools, and systems to ensure stability and reduce recurring issues.
- Infrastructure & Systems Oversight: Lead implementation and support of LAN/WAN networking, firewalls, routing, switching, wireless, Windows Server/Active Directory, Microsoft 365 (Exchange, SharePoint, Teams), Citrix/VDI, VoIP systems, and security posture management.
- Operational Management: Oversee daily IT operations and service tickets, ensuring SLA compliance and quality documentation. Coordinate with DAS Health’s broader MSP teams and project managers for seamless service delivery.
- Client Relationship Management: Serve as the senior onsite liaison to client leadership, proactively communicating status updates, risks, and opportunities for improvement. Provide trusted technology advisory, planning, and project leadership.
- Experience: 10–15 years in IT support, field services, or systems engineering roles (MSP or healthcare environment preferred).
- Leadership: 5 years in a leadership, managerial, or senior escalation capacity with experience mentoring technical staff.
- Technical Skills:
- Windows Server environments & Active Directory
- Microsoft 365 administration (Email, SharePoint, Teams, Azure)
- Networking (firewalls, routing, VLANs, wireless infrastructure)
- Endpoint management, RMM tools, patching, antivirus, and backup solutions
- VoIP/telephony systems
- Security posture management (endpoint & network protection)
- Citrix (preferred but not required)
- Other Skills: Excellent troubleshooting, diagnostic, and client-facing communication skills with the ability to engage executive leadership.
- This position is fully onsite in Lakewood, NJ.
- The client workplace reflects a tight-knit, culturally rich community where traditions are central to daily operations.
- Candidates should be comfortable working in and respecting these customs, which may include practices such as gender-separate workspaces and traditional office norms.
- Successful candidates will demonstrate professionalism, adaptability, and cultural awareness in a unique work environment.
Salary : $120,000 - $150,000