Field Service Technician

Vidir Solutions Inc., Elevating Careers and Community

“We rise by lifting others” – Robert Ingersol

What makes a Vidir Hero? Someone who serves others, acts with integrity, keeps others safe, and uses their powers to elevate others. Our team at Vidir is made up of individuals who help others do what they do best. Whether that’s creating a perfect precision weld or designing the next dynamic solution in automated material handling, our team members know that what they are doing every day is helping someone else be successful as well. With world class automation products in every industry and in over 45 countries across the globe, Vidir offers you a chance to be innovative and to set and achieve high standards.

Working at Vidir is about more than just being an employee; we work hard and hold ourselves to high standards. We encourage continuous growth, diversity, and lifting others up. We live by the Code of Vidir HEROICS, our shared set of values and the way they shape our decisions and actions to turn every day into an epic opportunity to elevate to the next level. At Vidir, you’re part of the family and this is our family culture.

Our mission is to “Make the world’s products safely accessible”. We are looking for ambitious, curious, creative individuals, who are continuously growing to join our team of Vidir Hero’s.

THE OPPORTUNITY

Become a Vidir Hero and Level up your career as a:

Field Service Technician – 1

The Field Service Technician will be responsible for installing and commissioning vertical storage solutions at customer sites. This role requires technical expertise, customer service skills, and problem-solving abilities to ensure successful project delivery and customer satisfaction.

Responsibilities:

• Install and commission Vidir vertical storage solutions at customer sites according to project specifications and timelines.
• Conduct on-site inspections to assess installation requirements and ensure compatibility with existing infrastructure.
• Assemble and configure storage units, shelves, trays, and other components by reviewing assembly manuals and safety guidelines.
• Collaborate with our Support team, engineers, and customers to resolve any technical issues or discrepancies during installation.
• Commission and test equipment to ensure proper functionality and performance.
• Provide comprehensive post‑installation training to customers on equipment operation, maintenance, and safety procedures, ensuring understanding, confidence of use, and overall customer satisfaction.
• Document installation processes, equipment configurations, and customer interactions accurately and thoroughly.
• Adhere to company policies, procedures, and safety standards always.
• Maintain inventory of tools, equipment, and spare parts required for installations.
• This is role that requires extensive travel requirements. The Field Technician must be available for work rotation which includes evenings and weekends.

Skills

• Demonstrated strong mechanical aptitude, with the ability to diagnose, troubleshoot, and resolve mechanical and electro‑mechanical issues in the field.
• Proven problem‑solving skills, able to assess complex on‑site challenges, identify root causes, and implement effective solutions with minimal supervision.
• Ability to independently plan, organize, and execute large‑scale installation projects, managing time, resources, and on‑site priorities while working in a highly self‑directed field environment.
• Proficiency in using hand and power tools.
• Effective communication and interpersonal; ability to interact professionally with customers and team members.
• Ability to work independently with minimal supervision and as part of a collaborative team.

Requirements:

• Experience with storage systems or industrial machinery is a plus.
• Strong mechanical aptitude and proficiency in using hand and power tools
• Ability to lift 50 lbs. and stand for extended durations of time
• Willingness to travel to customer sites as needed and work flexible hours, including evenings and weekends.
• Prior Forklift and Aerial lift certification preferred
• OSHA 30 Certification preferred
• Ability to use MS Word, Excel and Adobe PDF
• Understanding and use of computer/tablet for digital documentation, schematics and videos
• Must live within 75 kms of a major international airport
• Must hold a valid driver's license and passport and have the ability to travel throughout Canada and the U.S.
• Must be willing to travel on a regular basis.

Benefits

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package
• Flexible work schedule – Three Weeks on/One Week off as standard
• Overtime and Weekend Pay
• Travel Per Diem and Food Allowance
• Company phone and tablet provided
• Robust Training Program
• Opportunities for career advancement and professional development.

Pay: From $65,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Referral program

Application Question(s):

• Do you live within 50 miles of an International Airport?
• Do you have a valid US Passport and the ability to travel internationally?
• Do you have any restrictions that would prevent you from lifting up to 50lbs?

Language:

• English (Required)

Work Location: On the road

Salary : $65,000