Front Desk Associate

Front Desk Associate – Victory Lane Karting

Position Overview

Front Desk Associates are responsible for creating a welcoming, organized, and efficient guest experience from start to finish. This role is the first point of contact for guests and plays a critical role in communication, sales, and overall facility operations. Reliability, organization, and attitude will matter most in this role. This role sets the tone for the entire guest experience—first impressions start here.

What We’re Looking For

·       Self-motivated and reliable

·       Strong customer service and communication skills

·       Quick thinker with solid problem-solving abilities

·       Team-oriented with leadership potential

·       Comfortable learning and using POS and reservation systems (Clubspeed)

·       Able to multitask in a fast-paced environment

Key Responsibilities

Guest Experience

·       Provide a friendly, professional, and efficient check-in experience

·       Clearly explain pricing, policies, and racing procedures to all guests

·       Deliver thorough and engaging driver’s meetings for first-time racers

·       Direct guests to activities, helmets and track areas

·       Ensure guests understand race timing and how to follow “up next” screens

·       Proactively assist guests who appear confused or need guidance

·       Handle guest concerns professionally and escalate when needed

·       Answer phones, return missed calls, and check voicemails in a timely manner

Front Desk Operations

·       Process transactions accurately and efficiently

·       Maintain knowledge of all attractions and be able to assist across areas (arcade, VR, escape rooms, darts, axe throwing, etc.)

·       Prioritize front counter flow to support overall facility efficiency

·       Understand and enforce all policies, including waivers and race restrictions

·       Stay organized and maintain awareness of race schedules and guest flow

Communication & Teamwork

·       Communicate effectively with Track Officials and Event Coordinators to ensure smooth operations

·       Relay important updates between shifts to maintain continuity

·       Report any issues with guests, systems, or facility operations to management

·       Coordinate with the team to ensure races and events run on time and without disruption

Facility & Front Area Maintenance

·       Maintain cleanliness and organization of the front counter and guest areas

·       Ensure essential supplies are stocked (head socks, receipt paper, towels, etc.)

·       Keep up with laundry, tablecloths, head socks, and towels

·       Complete all daily and nightly cleaning/closing tasks

·       Ensure the facility is clean, stocked, and ready for the next day

Policy & Safety Awareness

·       Understand and follow all policies related to waivers, youth races, double-seaters, and race eligibility

·       Support overall facility safety by ensuring guests are properly informed and directed

What Success Looks Like

Success in this role is measured by consistency, organization, and guest interaction. A strong Front Desk Associate:

·       Shows up on time, prepared, and ready to contribute every shift

·       Keeps the front desk organized and running efficiently during busy periods

·       Communicates clearly with guests and team members

·       Maintains accuracy in transactions and scheduling

·       Takes initiative—steps in to help without being asked

·       Creates a positive first impression for every guest

·       Helps keep the entire operation running smoothly through strong awareness and teamwork

Position Details

• Job Type: Full-time & Part-time (expect weekend and night rotations)
• Pay: $12.00 – $13.00 per hour (depending on experience)
• Environment: Fast-paced, team-driven, and high-energy
• Room to Grow: We offer Supervisor and Keyholder roles and promote from within