What are the responsibilities and job description for the Service Business Development Representative position at Victory Honda Highland?
Service BDC Business Development Representative
The Service Business Development Representative answers incoming service inquiries and assists in greeting visitors in a friendly, interested, and helpful manner. They receives, processes, and coordinates all incoming service appoints via phone, website, and online chat. In addition, they performs clerical and administrative duties for the Service departments.
The ideal candidate may have previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive service. They must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.
Responsibilities
- Manages all incoming sales and service appointment quires by scheduling appointments, confirming pending appointments, following up with missed appointments
- Coordinates questions and issues with the appropriate department personnel
- Helps follow up with phone and internet service leads
- Make outbound calls to customers regarding upcoming appointments and services due
- Assist customers in determining appropriate scheduling options for their vehicle
- Assist with basic questions regarding service pricing, service duration, warranty coverage, and service packages
- Manages all required paperwork and prepares documentation (forms, reports, etc.) when needed
- Tracks loaner vehicles for customers
- Confirms special order parts
- Provides administrative assistance as needed
Job Requirements:
Requirements
- High School diploma or GED
- Previous in a similar position (administrative, clerical, call center, customer service, etc.)
- Working knowledge of the automotive industry a plus
- Helpful attitude and friendly demeanor
- Highly professional and dependable
- Strong computer and internet skills, including Microsoft Office suite
- Close attention to detail to assure accuracy of work
Compensation
- Competitive Pay Based on Experience
- Medical Benefits
- Paid Vacation
- Holidays
- Professional Workplace
- Non-Smoking Workplace
- Drug Free Workplace
- Opportunity for Advancement
- Direct Deposit
- 401(k) with Company Match
Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.
Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
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