What are the responsibilities and job description for the Front of House Staff position at Victoria Bakery & Cafe?
Overview
The Front of House Associate is a full-time role responsible for delivering an exceptional guest experience in a fast-paced café-style bakery environment. The ideal candidate is experienced in café or quick-service hospitality, thrives under pressure, and brings both warmth and reliability to every shift.
Guest Service
- Provide exceptional customer service experiences for all guests in person, via phone, and via email
- Greet, welcome, and connect with guests; treat each guest as a VIP
- Answer questions about daily and custom offerings and pricing with confidence
- Anticipate guest needs and provide tailored product suggestions
- Receive guest feedback with professionalism and take appropriate action to resolve any issues
- Assist guests with all point-of-sale transactions, including voids, refunds, and discounts
Team Leadership & Floor Support
- Direct part-time associates on task prioritization during closing and bakery stocking procedures
- Serve as a dependable point of contact on the floor in the absence of a manager
- Model company values and service standards for junior team members
- Assist in onboarding and orienting new front-of-house staff as needed
Operations
- Take, process, and communicate orders with attention to detail and accuracy
- Perform shifts as scheduled to open and close the bakery
- Package and label baked goods as needed
- Stock bakery display cases and retail areas; monitor inventory levels and flag shortages
- Assist with daily and weekly cleaning requirements
- Ensure all food is prepared, handled, and stored according to food safety code standards
- Ensure compliance with all bakery policies and procedures, including safety and equipment use
- Assist culinary team as needed
Required Qualifications
- Minimum two years of experience in a café, coffee shop, or quick-service food and beverage environment
- Demonstrated customer service excellence with strong interpersonal skills
- A current California Food Handlers Certificate (or ability to obtain one prior to start)
- Excellent verbal and written communication skills
- Proven reliability, punctuality, and dependability
- Ability to work flexible hours, including weekends and holidays
Pay: $20.00 - $28.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $28