Ranch Manager

⚠️ Fraud and Phishing Warning ⚠️If you are seeing this on any job aggregators or 3rd-party sites, please verify that the role is still open and apply directly at https://vickislittlerascalsllc.applytojob.com/apply/IRoBvVElVW/Dog-Daycare-Driver-Enrichment-HandlerWe cannot guarantee the safety of your information if you apply through any other platform.Location: Onsite, Half Moon Bay Reports To: Customer Service and Operations Manager/ Beau HamadaPosition Type: Full-Time, hourly, non-exempt, possible future salary/exempt positionCompensation: Starting $29/hourSchedule: M-F, 37-42 hours per week estimated Role SummaryThe Ranch Manager is the heartbeat of the ranch, responsible for overseeing daily logistics, employee coordination, client communication, and facility management. This role ensures smooth execution of transportation, pet care services, and team development while fostering a safe, efficient, and positive work environment. The Ranch Manager serves as the primary onsite contact for Wranglers and supports both strategic and hands-on responsibilities.  This position requires flexibility and problem solving skills.   Other special projects or duties may be assigned. Core ResponsibilitiesTeam Leadership & Employee SupportMonitor employee issues via Slack and assist Beau in resolutionServe as the day-to-day onsite go-to for WranglersManage seating charts and daily zone placementsConduct daily 3–5 minute huddles and dog roll calls with incident trackingPlan and execute team celebrations and morale-building activitiesStand in for employee breaks when neededAct as backup for Beau when she is offsite or outNotify Vicki and Beau about any client concerns or questionsAct as the Safety Monitor, working closely with BeauProvide input and collaborate with Beau on performance management and employee issuesTraining & OnboardingDevelop and manage new hire training schedulesConduct in-car and onsite training, check-ins, and coaching for new hiresCreate and maintain SOPs for ranch operations, driving, pickup/dropoff proceduresGive tech demos to new hiresAdd new hires to internal systems (Time to Pet, Slack, etc.)Develop and maintain team training curriculum (Dog Gurus, pet CPR, ongoing education)Transportation & Route ManagementPlan and manage daily driving routes and schedulesMonitor employee timing and route efficiencyAct as backup driver #2 when the primary ranch hand is unavailablePerform daily van inspections (interior and exterior), noting safety and damagePet Services and Boarding CoordinationManage pet sitting scheduling, calendar, and logisticsField pet sitting requests and coordinate with clientsUpdate Vicki’s calendar with pet sitting appointmentsCommunicate employee status updates to clients in collaboration with Beau and onsite shift leadsManage onsite new dog trial days and assessmentsWork with offsite financial consultant and coordinate pet sitting invoicesFacility & Vendor OversightCoordinate mowing and repairs with Carlos and MiguelContact and manage portapottiesContact and manage Cintas servicesEnsure ranch cleanliness, safety, and functionalityEducation and ExperienceHigh school diploma or equivalentAnimal Certifications as appropriateOn the job trainingKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.K9 Education and Training - Knowledge about dog enrichment trends and activities.Public and Pet Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective safety protocols for people and dogs.Animal Psychology – Understanding of dog motivations, triggers and mental stimulation.SkillsBasic Skills Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Learning Strategies Using training methods and procedures appropriate for the situation when learning or teaching dogs new things.Monitoring Monitoring/Assessing performance of yourself, other individuals, and dogs to make improvements or take corrective action.Reading Comprehension Understanding written sentences and paragraphs in work-related documents.Speaking Talking to others to convey information effectively.Writing Communicating effectively in writing as appropriate for the needs of the audience.Social Skills Coordination Adjusting actions in relation to others' actions.Negotiation Bringing others together and trying to reconcile differences.Persuasion Persuading others to change their minds or behavior.Service Orientation Actively looking for ways to help people and dogs.Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.Complex Problem Solving Skills Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.Technical Skills (training provided)Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.Equipment Selection Determining the kind of tools and equipment needed to do a job.Installation Installing equipment, machines, wiring, or programs to meet specifications.Operation and Control Controlling operations of equipment or systems.Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.Repairing Making minor repairs to dog containment facilities and addressing gaps.  Technology Design Generating or adapting equipment to serve program needs.Troubleshooting Determining causes of operating errors and deciding what to do about it.Systems Skills Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.Resource Management Skills Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.Time Management Managing one's own time and prioritize tasks.Computer and Artistic SkillsGraphics, Photography and Vido Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and editing photos or video.Navigation Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.Work ContextBody Positioning and Physical Requirements Requires kneeling, crouching, stooping, bending or crawlingRequires standing for long periods of timeRequires the ability to run, be agile and avoid moving or stationary obstaclesRequires bending or twistingRequires lifting less than 35 lbs without assistanceAble to sit in a car for hours a day in heavy traffic conditionsAble to operate a vehicle safely and have a clean driving recordAble to tolerate animal smells, animal dander, dustCommunication Requires face-to-face discussions with individuals or teams, including company staff and clientsRequires contact with others (face-to-face, by telephone, or otherwise)Requires telephone conversations or text chattingRequires writing summaries for clients about the dog’s day Conflict Able to resolve dog and human conflicts.Impact of Decisions Requires making decisions that impact the results of dogs, co-workers, clients or the companyOpportunity to make decisions without supervisionRequires making decisions that affect other people, the financial resources, and/or the image and reputation of the organizationLevel of Challenge Freedom to determine tasks, priorities, and goals under indirect supervisionRequires being exact or highly accuratePace and Scheduling Requires meeting strict daily and weekly deadlines.Personal Interaction Requires coordinating or leading others in accomplishing work activitiesRequires work with external customers or the publicRequires work with others in a group or teamRequires working directly with dogsResponsibility for Others Includes responsibility for work outcomes and resultsIncludes responsibility for the health and safety of self, others and dogsWork Setting Requires working outdoors in any weather or temperature conditions.Job tasks are performed in close physical proximity to dogs and people.ActivitiesAssisting and Caring for DogsDevelop daily schedules for dogs and people.Provide for basic needs of dogs.Accommodate different dogs specific needs.Ensure dogs do not get overheated or excessively cold. Making Decisions and Solving Problems Thinking Creatively Make recommendations for improvements.Suggest new ideas or modifications of existing systems.Communicating with Supervisors, Management and ClientsIdentify the correct amount of information to deliver, being mindful of information quantities and frequency.Understand and accommodate the needs of the audience.Getting Information Organizing, Planning, and Prioritizing Work Resolving Conflicts and Negotiating with Others Establishing and Maintaining Interpersonal Relationships Identifying Objects, Actions, and Events Performing General Physical Activities Monitoring Processes, Materials, or Surroundings Monitor dog activities and demeanor to ensure safety or compliance with rules.Monitor health or behavior of people or animals.Evaluating Information to Determine Compliance with Standards Documenting/Recording Information Maintain client information records, photos, videos and communications.Updating and Using Relevant Knowledge Recommend modifications based on assessments of what is working and what is not working. About UsVicki’s Little Rascals is a trusted doggy daycare known for our strict safety procedures, safe transport, customer service, and professionalism. Rascal Ranch is a custom-built, secure seven-acre playground designed to meet the specific needs and personalities of our Rascals. As a Rascal Wrangler, you’ll become an integral part of our team, forming lasting connections with the dogs, their owners, and your fellow team members.We are a small business, not a chain — every employee’s reliability, hustle, and positive energy directly contribute to our success. Our team rotates between Classic Ranch (day-to-day group play), pack walks, and our Enrichment Program — where small groups of dogs enjoy creative activities, training exercises, and agility challenges. This variety keeps the work engaging, fun, and rewarding.Equal OpportunityVicki’s Little Rascals is an equal-opportunity employer committed to inclusivity and a people-first culture. Join us, learn, grow, and create amazing experiences for our clients and their dogs.Powered by JazzHR6a4NkOo84h

Salary : $29