BSC Customer Service Liaison OK

Reports to: BSC Manager

Department: Base Service Centers

Classification: Non-Exempt

Travel: occasionally (up to 10%)

JOB SUMMARY:The Customer Service Liaison serves as the primary point of contact for customers and addresses concerns. The CSL’s primary role is to ensure customer satisfaction with the product or service, and help maintain positive and profitable customer relationships. Working closely with store personnel, they provide total oversight of customer requests and provide quality customer service.

JOB FUNCTIONS AND RESPONSIBILITIES:

· Tracks customer order status, conducts follow ups, and secures transfers for delayed shipments, and notification of received merchandise

· Receives customer orders and inquiries from e-mail, fax and telephone

· Verifies and audits sales orders;

· Ensures creation of backorders when applicable

· Ensures accuracy in price and minimum order quantity

· Addresses customer concerns and complaints; and keeps store management involved in any customer feedback

· Works AR for customer accounts

· Assists with inventory control

· Completes special projects as needed

· Must be able to conduct repetitive motions on a daily basis.

· Must be able to stand/sit for long periods of time

· Other duties as assigned

EDUCATION/EXPERIENCE:

· High School diploma or equivalent required

· Experience working with a base service center (BSC) highly preferred

· Experience with Windows

· Nonprofit experience a plus

SKILLS/ABILITIES:

· Customer Service Skills required

· Must carry a mentality of being customer-centric (customer-focused)

· Basic Math skills required

· Basic computer skills required

· Ability to type on a keyboard and operate general office equipment

· Excellent communication skills required

· Ability to organize, prioritize and follow through on tasks and projects

· Ability to pay close attention to detail

· Willingness to be a leader, with a strong commitment to teamwork

PHYSICAL REQUIREMENTS:

· Prolonged periods of sitting, standing and bending

· Must be able to lift up to 50 pounds

This job description does not imply these are the only duties to be performed. The incumbent in this position will perform such other tasks as may be required for the effective operations of the Division/Department upon request by his/her supervisor.

Please note: Under the AbilityOne Program, Vibrant Works gives hiring preference to individuals who are legally blind. Any decision to disclose a disability by an applicant related to the hiring preference is completely voluntary. Requesting such information is also a part of our affirmative action efforts. Information that is disclosed will remain confidential. Also, your decision not to disclose disability status will not have a negative impact in the hiring process.

Vibrant Works is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, the presence of any sensory, mental or physical disability, the use of a dog guide or service animal by a person with a disability, or any other characteristic protected by federal, state, or local law.