What are the responsibilities and job description for the Manager, Service Experience position at Vibrant Pittsburgh?
Finance & Banking
301 Grant St, Pittsburgh, PA 15219 - Hybrid (Combo of onsite & remote work)
The Manager, Service Experience, is responsible for the effective delivery, management, and continual improvement of IT services that support the Bank’s business operations and meet employee needs. Leveraging best practices (e.g., ITIL), this role oversees the end-to-end IT employee service experience, including leading the development, implementation, sustainment, and optimization of IT Service Management (ITSM) processes. The Manager establishes, monitors, and reports on Key Performance Indicators (KPIs) related to service quality, customer satisfaction, process maturity, operational effectiveness, and service delivery outcomes. The position requires a broad range of technical understanding of diverse operational environments, paired with a strong focus on customer service, employee experience, and partnership with business stakeholders.
To apply for this job please visit fhlbpgh.wd503.myworkdayjobs.com.
301 Grant St, Pittsburgh, PA 15219 - Hybrid (Combo of onsite & remote work)
- Employment Type: Full-time
- Experience: Mid (5-7 years)
The Manager, Service Experience, is responsible for the effective delivery, management, and continual improvement of IT services that support the Bank’s business operations and meet employee needs. Leveraging best practices (e.g., ITIL), this role oversees the end-to-end IT employee service experience, including leading the development, implementation, sustainment, and optimization of IT Service Management (ITSM) processes. The Manager establishes, monitors, and reports on Key Performance Indicators (KPIs) related to service quality, customer satisfaction, process maturity, operational effectiveness, and service delivery outcomes. The position requires a broad range of technical understanding of diverse operational environments, paired with a strong focus on customer service, employee experience, and partnership with business stakeholders.
To apply for this job please visit fhlbpgh.wd503.myworkdayjobs.com.