Service Designer, GenAI Experience (Manager)

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Service Designer, GenAI Experience (Manager) to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

• Lead and conduct holistic research to understand the needs and behaviors of both customers and employees, mapping the complete service ecosystem and its various actors
• Proactively following GenAI design trends and best practices to share and apply within the team and across projects
• Design end-to-end service blueprints and multi-channel journey maps that orchestrate front-stage (customer-facing) and back-stage (operational) processes for seamless service delivery
• Translate strategic insights and user needs into tangible service concepts, defining how technology, business processes, and human interactions align to deliver value
• Facilitate collaborative design thinking sessions with cross-functional stakeholders to co-create, visualize, and improve new and existing services
• Lead development and use of Design Systems and standard library of reusable assets across various applications and products; develop and test service prototypes through pilots and simulations, gathering feedback to refine the service model and ensure its desirability, viability, and feasibility before implementation
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
  
  

Qualifications:

• Minimum five years of recent experience in user research, user experience (UX) design, and user interface (UI) design
• Bachelor's degree from an accredited college or university required; formal training in Service Design, Product Design, Experience Design, UX Design or equivalent experience preferred
• Proficiency in design tools such as Figma, Adobe XD, or Sketch; knowledge of generative AI technologies and their applications
• Strong understanding of service design principles and methodologies; proven experience leading UX workstreams and junior designers within larger projects
• Excellent communication and collaboration skills; ability to think critically and solve complex problems
• A passion for creating innovative and user-centric experiences; experience working in an Agile design/development environment
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
  
  

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Follow this link to obtain salary ranges by city outside of CA:

https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6977_9_26

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KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.