What are the responsibilities and job description for the Client Intake Coordinator position at Vibrant LLC?
Position: Client Intake Coordinator
Benefits:
- 401K with Company Match
- Vision and Dental Insurance
- Voluntary Benefits
- Accrued PTO
- Paid Sick Leave
- Four Hour Work Day on Fridays
- Wellness Reimbursement
- On Demand Daily Pay
- Paid Holidays
- Growth Opportunities
- Company Sponsored Outings
Function: To complete Client Member admissions/ annuals and build and maintain relationships with referral partners.
Responsible to: Senior Manager
Employee Type: FTE 40, Salary
Hours: Monday through Thursday 8AM - 5PM, Fridays 8 AM - Noon or 5 PM (explained during interview).
Travel Required: As needed and up to 100% of time, Western IA Territory
Basic Functions:
The Intake Coordinator will complete initial Care Planning in collaboration with referral partners to ensure services can be provided that meet the member’s needs and are compliant with Agency and State requirements. The Intake Coordinator is responsible for building and maintaining positive relationships with referral partners and respond timely and professionally to all requests. Collaboration with referral partners and the Vibrant Administration team ensures that services can be delivered appropriately.
Responsibilities:
- Respond to referral requests.
- Manage referral pipeline, with organized and urgent follow up.
- Complete Client Intake Meetings in Client Homes, unless special circumstances permit phone or virtual meetings.
- Complete and file all care planning paperwork, agreements and documents required by the Agency, MCO and IME.
- Assist with onboarding of Caregivers, as needed if present during client admission
Essential Qualifications
- 2 year degree in Human Services, other related education or industry experience.
- Excellent verbal and written communication skills.
- Positive, collaborate team player attitude.
- Champion the mission of Vibrant
Special Requirements
- Ability to drive to work site locations
- Ability to lift 25-50 lbs., bend, twist, kneel, reach, push, pull and carry
- Valid Driver’s License and auto insurance