What are the responsibilities and job description for the Customer Support Specialist with Danish position at ViaBill?
About ViaBill
ViaBill is Denmark’s leading “Buy Now, Pay Later” provider, helping consumers manage their purchases with flexible payment solutions. We’re on a mission to make shopping smarter and more accessible, both online and in-store.
We are looking for a Danish-speaking Customer Support Specialist to help our customers with everyday questions and ensure a smooth and professional experience with ViaBill.
\n- Support customers with questions related to payments, orders, and accounts
- Resolve cases in a clear, friendly, and solution-oriented manner
- Follow internal procedures and guidelines, including compliance-related checks
- Accurately register and document cases in our support system
- Identify recurring issues and share insights with the team
- Collaborate closely with colleagues across Customer Support and Operations
- Native Danish speaker or fluent at a professional level
- Strong command of English, which is our working language
- Experience in customer support or another customer-facing role
- Clear and professional communicator with a strong service mindset
- Structured and reliable, comfortable handling multiple cases in parallel
- Calm and professional, even in challenging situations
- Confident using digital tools and support systems
- Motivated to learn and work in a fast-moving environment
- A stable role in a growing and well-established FinTech company
- Structured onboarding and continuous support
- A professional, supportive, and down-to-earth team
- Modern office in the heart of Copenhagen
- Opportunities for development and growth within Customer Support
About Our Team
We believe in talent, drive, and creating an environment where everyone has the freedom to develop their skills. Our success is backed by numbers and data, and we recognize those who push beyond expectations.
Our diverse, highly talented team consists of 20 nationalities and is headquartered in Copenhagen, Denmark. Our office is located in the historic heart of the city.
Join our 70 ambitious colleagues and be part of something extraordinary.
Interested in becoming part of our journey? Please submit your CV in English.