What are the responsibilities and job description for the Workplace Resolution Specialist position at VIABILITY, Inc?
Workplace Resolution Specialist PART-TIME Westfield, MA, US Requisition
ID: 3011 Salary Range: \$30,000.00 To \$35,000.00 Annually Position:
Workplace Resolution Specialist - Part Time Location: Hybrid (Requires
Regular Travel Among Viability Programs And Office Sites.) Schedule
Monday-Friday between the hours of 8:00AM-4:30PM About Viability: At
Viability, we are committed to fostering a workplace where every
employee is treated with dignity, respect, fairness, and
professionalism. We believe that maintaining a safe and respectful
workplace requires clear processes for raising concerns, thoughtful
investigation of workplace complaints, and consistent accountability. We
are seeking a Workplace Resolution Specialist to serve as a trusted,
neutral resource for employees and leaders and to manage workplace
complaints from initial intake through investigation and resolution.
Position Summary: The Workplace Resolution Specialist is Viability\'s
dedicated resource for receiving, investigating, and resolving workplace
complaints, including allegations of harassment, discrimination,
retaliation, hostile work environment, and violations of Viability
policies, procedures, or applicable employment laws. This is a
high-trust position with significant responsibility and independence.
The Specialist owns the complaint process from intake through resolution
and is expected to bring impeccable ethics, sound judgment, discretion,
and unwavering impartiality to every case. Because this position is
regularly entrusted with highly sensitive and confidential information,
the successful candidate must demonstrate the highest standards of
personal integrity, professionalism, confidentiality, and discretion.
The Specialist must be comfortable navigating complex, emotionally
charged, and high-stakes situations while ensuring that all parties are
Treated Fairly, Respectfully, And Consistently. Required Qualifications
Bachelor\'s degree in Human Resources, Employment Law, Organizational
Behavior, or a related field; equivalent relevant experience may be
Considered. Minimum Of Four Years Of Experience Conducting Internal
workplace investigations, employee relations, HR compliance, or a
comparable role involving workplace complaint resolution. Working
knowledge of Title VII of the Civil Rights Act, the Americans with
Disabilities Act (ADA), And Other Applicable Federal And State
employment laws and regulations. Demonstrated high level of personal
integrity and ethics, with a proven ability to maintain strict
confidentiality and exercise impartiality and sound judgment under
pressure. Excellent interviewing, active listening, and interpersonal
skills, including the ability to establish trust while maintaining
appropriate professional boundaries. Strong analytical skills and the
ability to evaluate complex, incomplete, or conflicting information and
synthesize it into clear, objective, and defensible findings.
Exceptional written communication skills, including demonstrated
Experience Preparing Investigation Reports, Findings Memoranda, Or Other
documentation suitable for executive or legal review. Demonstrated sound
judgment, professionalism, and composure when managing sensitive,
emotionally charged, or high-stakes workplace matters. Ability to manage
multiple investigations and competing priorities while maintaining
Thoroughness, Accuracy, Timeliness, And Confidentiality. Preferred
Qualifications: SHRM-SCP, SPHR, or comparable senior-level HR
certification. Certificate or specialized training in workplace
investigations, such as a credential or program offered by the
Association of Workplace Investigators (AWI). Experience conducting
workplace investigations or employee relations work in a human services,
healthcare, nonprofit, or similarly mission-driven organization.
Experience working directly with executive leadership and/or outside
employment counsel on sensitive workplace matters.
ID: 3011 Salary Range: \$30,000.00 To \$35,000.00 Annually Position:
Workplace Resolution Specialist - Part Time Location: Hybrid (Requires
Regular Travel Among Viability Programs And Office Sites.) Schedule
Monday-Friday between the hours of 8:00AM-4:30PM About Viability: At
Viability, we are committed to fostering a workplace where every
employee is treated with dignity, respect, fairness, and
professionalism. We believe that maintaining a safe and respectful
workplace requires clear processes for raising concerns, thoughtful
investigation of workplace complaints, and consistent accountability. We
are seeking a Workplace Resolution Specialist to serve as a trusted,
neutral resource for employees and leaders and to manage workplace
complaints from initial intake through investigation and resolution.
Position Summary: The Workplace Resolution Specialist is Viability\'s
dedicated resource for receiving, investigating, and resolving workplace
complaints, including allegations of harassment, discrimination,
retaliation, hostile work environment, and violations of Viability
policies, procedures, or applicable employment laws. This is a
high-trust position with significant responsibility and independence.
The Specialist owns the complaint process from intake through resolution
and is expected to bring impeccable ethics, sound judgment, discretion,
and unwavering impartiality to every case. Because this position is
regularly entrusted with highly sensitive and confidential information,
the successful candidate must demonstrate the highest standards of
personal integrity, professionalism, confidentiality, and discretion.
The Specialist must be comfortable navigating complex, emotionally
charged, and high-stakes situations while ensuring that all parties are
Treated Fairly, Respectfully, And Consistently. Required Qualifications
Bachelor\'s degree in Human Resources, Employment Law, Organizational
Behavior, or a related field; equivalent relevant experience may be
Considered. Minimum Of Four Years Of Experience Conducting Internal
workplace investigations, employee relations, HR compliance, or a
comparable role involving workplace complaint resolution. Working
knowledge of Title VII of the Civil Rights Act, the Americans with
Disabilities Act (ADA), And Other Applicable Federal And State
employment laws and regulations. Demonstrated high level of personal
integrity and ethics, with a proven ability to maintain strict
confidentiality and exercise impartiality and sound judgment under
pressure. Excellent interviewing, active listening, and interpersonal
skills, including the ability to establish trust while maintaining
appropriate professional boundaries. Strong analytical skills and the
ability to evaluate complex, incomplete, or conflicting information and
synthesize it into clear, objective, and defensible findings.
Exceptional written communication skills, including demonstrated
Experience Preparing Investigation Reports, Findings Memoranda, Or Other
documentation suitable for executive or legal review. Demonstrated sound
judgment, professionalism, and composure when managing sensitive,
emotionally charged, or high-stakes workplace matters. Ability to manage
multiple investigations and competing priorities while maintaining
Thoroughness, Accuracy, Timeliness, And Confidentiality. Preferred
Qualifications: SHRM-SCP, SPHR, or comparable senior-level HR
certification. Certificate or specialized training in workplace
investigations, such as a credential or program offered by the
Association of Workplace Investigators (AWI). Experience conducting
workplace investigations or employee relations work in a human services,
healthcare, nonprofit, or similarly mission-driven organization.
Experience working directly with executive leadership and/or outside
employment counsel on sensitive workplace matters.
Salary : $30,000 - $35,000