Employee Success Partner

Employee Success Partner Westfield, MA, US Requisition ID: 3010 Salary

Range: \$70,000.00 To \$80,000.00 Annually Position: Employee Success

Partner - Full Time Location: Based in Westfield, MA (Requires regular

travel among Viability programs and office sites.) Schedule: Monday -

Friday 8:00am-4:30pm Summary: Are you someone who enjoys helping others

navigate challenges, build confidence, and succeed in their careers? We

are looking for an Employee Success Partner (ESP) to serve as a trusted

and confidential resource for our staff. The Employee Success Partner

provides individualized employment coaching and support to help

employees successfully navigate their workplace experience. This

position serves as a skilled, neutral resource for staff, directors, and

teams, helping promote positive, productive, and healthy employment

experiences. The ESP works with employees to identify concerns, explore

solutions, navigate workplace policies and procedures, identify

professional development opportunities, and connect them with additional

resources when needed. Duties and Responsibilities: Provide

confidential, individual coaching to employees as they navigate

workplace challenges and concerns. Help employees identify, understand,

and work through workplace issues in a constructive and productive

manner. Support employees in developing strategies for effective

problem-solving and issue resolution. Provide a neutral, supportive

space where employees can talk through workplace experiences and

concerns. Help employees identify opportunities for professional

development, career growth, and internal advancement or relocation

within Viability. Assist employees in identifying their skills,

strengths, interests, preferences, and professional goals. Recommend

training, professional development, and skill-building opportunities

based on individual goals. Identify and share internal and external

opportunities for professional growth and development. Assist employees

in understanding and navigating agency policies and procedures related

to workplace concerns. Support employees in developing and understanding

their professional brand. Help them to prepare for and understand

performance evaluations. Assist in building effective relationships with

supervisors and leaders. Help navigate team dynamics and workplace

relationships. Support employees in processing and responding to

negative feedback. Provide understanding and ways of navigating

disciplinary actions. Help employees determine when additional support

or intervention may be appropriate. Required Qualifications: Bachelor\'s

degree in Human Resources, Counseling, Industrial/Organizational

Psychology, or a related field preferred. An equivalent combination of

education and relevant experience will be considered. 3?4 years of

experience in human resources, employee relations, coaching, counseling,

or a related human services field required. Strong ability to maintain

confidentiality and exercise sound, impartial judgment when handling

sensitive or complex situations. Excellent interpersonal and

communication skills. Strong active-listening, coaching,

problem-solving, and conflict-resolution skills. Ability to build trust

and rapport with employees at all levels of an organization. Ability to

remain neutral and supportive when navigating workplace concerns. Strong

understanding of workplace dynamics, employee relations, and

professional development. Experience working in the Human Services

industry preferred. Why This Role Matters The Employee Success Partner

plays an important role in helping our employees feel supported, heard,

and empowered throughout their employment with Viability. This position

provides employees with a trusted resource to help them work through

challenges, identify opportunities for growth, and build the skills they

need to have a successful and fulfilling career.