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Health Services Support Professional 1 - PNA (Human Services)

VIABILITY, INC
West Springfield, MA Full Time
POSTED ON 6/2/2026
AVAILABLE BEFORE 8/2/2026
 

Welcome!  Thank you for exploring a career with us!   Our team of 500 dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

 

   **$500 sign on bonus ($250 at the completion of first week of training and $250 after successfully completion of first 90 days) **

 Position: Health Services Support Professional – Full-Time

Location: West Springfield, MA 

Rate of Pay: $22.00 per hour

Hours: 35 hours per week 

Schedule: 8:30am-3:30pm

 Summary: 

  • The Personal Needs Attendant is responsible for assisting members with basic Activities of Daily Living (ADL) skills; implementing training procedures to assist members in increasing their independence in the areas of personal care and ADL; attending to members’ first aid needs; participating in member assessments and various other duties as assigned.

 Qualifications

  • High School/GED plus 1-year related experience and/or CNA training. 
  • One year of human service experience desired. 
  • Knowledge of and respect for diverse populations.

 Requirements: 

  • Excellent communication, interpersonal and listening skills. 
  • Strong teamwork skills. 
  • Demonstrated reliability and dependability. 
  • Must have a valid driver's license, 3 years driving experience, good driving record, use of vehicle and willingness to transport participants in personal vehicle. 
  • Ability to use computers to include Microsoft Word, data entry, email, and internet
“Viability values our employees and the talents that they bring with them every day. Last year 30 staff members were promoted within the agency to roles that supported their professional growth.”

Full-time Viability staff members are eligible for the following:
  • Health, Dental & Vision insurance plans.
  • Dependent care flexible spending account.
  • Flexible Spending & Health Savings account.
  • Pet-plan discount program offered through Fetch.                    
  • Company paid Long-term Disability insurance.
  • Company paid Short-term Disability insurance. (NY & OK employees only)    
  • Company paid Life & AD&D insurance.

Benefits & Perks for all Viability staff members:

  • Employer matched 403B contributions starting day 1 of employment.
  • Eligible for Tuition Reimbursement.
  • Generous paid time off.
  • 11 Paid Holidays a year.
  • Access to training and professional development resources through our comprehensive online learning platform.
  • Referral Incentive bonus. For every friend, family member, or previous co-worker you refer to join our Viability team, you will receive an incentive bonus for each successfully hired candidate!
  • Employee Assistance Program that provides confidential assistance for all life challenges.
  • Work-life balance.

Who We Are

Our team of 480 dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

Our Mission

Our mission is to build a world in which individuals with disabilities and other disadvantages realize acceptance, inclusion, and access.

 Our Vision

Be a community of program participants and staff making inclusion and access of individuals with disabilities or disadvantages a way for people, businesses, and communities to succeed together.

 

To apply, please see the Careers section of our website at VIABILITY.org. If accommodations are needed for the application process, please call or text us at (413) 461-9486, and we will be happy to assist.

Salary : $22

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