Boutique Manager

Reports into Brand President USA

Job Mission

Your mission will be to craft within the boutique a universe that will deliver a unique and memorable client experience, ensuring outstanding employee experience, and implementing a strong clienteling approach to drive ambitious and sustainable business results.

Key Responsibilities

Business development:

• Strongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique including client events
• Be aware of the local business environment and its impact
• Initiate Boutique events and activities through partnerships to boost sales and traffic
  
  

Clienteling

• In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives
• Develop individual relationships with clients and prospects
• Build and develop the VIC database.
  
  

Boutique performance & Operations

• Reach quantitative and qualitative targets in line with Brand objectives
• Propose, monitor, and guarantee the implementation of dynamic action plans to achieve boutique sales targets
• Drive, monitor and report Performance.
• Enhance quality and maintain integrity of the Vhernier’s image in the boutique's market.
• Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
• Manage boutique operations in accordance with Brand and group compliance policies
• Ensure that all Brand procedures are perfectly followed to enable the team to perform at their very best on the shop floor
• Initiate activities for new product launches, events and activities to enhance visibility in the market and increase net sales.
• Problem solve and develop strategies that support the Boutique’s service, efficiency, and productivity
• Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns in partnership with Director of Retail and HQ.
• Adhere to and supervise compliance of established policies and procedures, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
  
  

Represent Brand identity - Act as a Maison ambassador

• Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
• Adhere with passion to the values established by the Maison
  
  

Team Management & People Development

• Recruits the right profiles, and ensures proactively talent pipeline in your boutique
• Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns
• Identify and define team’s training need, ensuring a singular and adapted development plan is curated & communicated accordingly to each team member
• Conduct regular management touch bases to review performance, coach, train, motivate and lead by example with a high degree of professionalism
• Provide to the team a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagement
• Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison
• Drive performance management to achieve KPI’s and perform above expectations
  
  

Qualifications

• Bachelor Degree in Related field preferred
• 5-7 years Boutique Management Experience required
• Excellent understanding of the luxury client experience
• Luxury Retail or Hospitality experience is a must
• Fine Jewelry experience is a plus
• Capacity to manage several projects simultaneously and in a timely manner
• Strong computer skills: SAP, Workday, Excel, Word, Power Point
• Excellent written, verbal, and interpersonal communication skills in English, second language is a plus
• Flexibility to work on evenings, weekends and holidays, on and off site as needed
• Essential to have deep expertise in the Beverly Hills community and its surrounding areas
• Ability to spend long periods of time standing and lift up to 25 lbs
  
  

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Salary Range: $115k - $140k