What are the responsibilities and job description for the Program Specialist position at VHA Central Office - Member Services?
The incumbent serves as a Program Specialist to the Office of the Director,
HRC. The incumbent works closely with the Director, Deputy Director, and Administrative
Officer (AO). As such the incumbent is responsible for providing a broad range of administrative
services essential to daily operations of the HRC. The incumbent's efforts serve to support
management decisions in the areas of personnel, space, records management, training and
administrative support.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
OR,
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Work Schedule: Monday-Friday Between the hours of 6:30am and 4:00pm CT
Telework: This position may be authorized for telework.
Position Description/PD#: Program Specialist/PD06839A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Authorized
Permanent Change of Station (PCS): Nothing Authorized
HRC. The incumbent works closely with the Director, Deputy Director, and Administrative
Officer (AO). As such the incumbent is responsible for providing a broad range of administrative
services essential to daily operations of the HRC. The incumbent's efforts serve to support
management decisions in the areas of personnel, space, records management, training and
administrative support.
Qualifications:
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/10/2026.Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
- Specialized Experience: You must have one year (52 weeks) of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves (1) Analyzing complex data from multiple platforms and reporting results to organizational leadership; (2) Reviewing employee performance plans for compliance within a large organization; (3) Executing tasks/projects pertaining to organizational operations/business processes; and (4) Developing data capture content for program management progress tracking.
OR,
- Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related (transcripts must be submitted with your application). OR
- Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education. Only graduate education in excess of the amount required for the next lower grade level.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Responsibilities:
Major duties of the position include:- Develops executive-level written correspondence, reports, briefing materials, and
presentations on behalf of senior leadership, ensuring accuracy, timeliness, grammatical
correctness, responsiveness to inquiries, and compliance with HRC and VHA standards. - Oversees and maintains the Director's Office records, publications, directives, administrative
files, and digital repositories by organizing, updating, and ensuring documentation remains
current, complete, and compliant with recordkeeping requirements. Manages SharePoint
content, structure, and workflows to support efficient information retrieval and
administrative continuity. - Receives, analyzes, assigns, tracks, and completes formal taskers on behalf of senior
leadership, ensuring suspense deadlines are met, responses are accurate and fully
coordinated, and final materials align with applicable policies and procedures. - Documents senior-level leadership meeting minutes by capturing discussions, decisions,
- deliverables, and historical context in a clear and accurate manner to support future reference
and organizational continuity. - Provides a broad range of administrative services essential to daily HRC operations that
support senior management decisions in personnel coordination, space management, records
management, training, and administrative control. - Provides administrative advisory support to senior leadership and business line leaders by
responding to inquiries, addressing procedural questions, resolving administrative issues,
clarifying requirements, and ensuring timely follow-up on requested actions. - Organizes and tracks work priorities by establishing goals, coordinating with internal
stakeholders, monitoring progress, evaluating results, and ensuring tasks remain aligned with
organizational priorities and executive requirements. - Utilizes databases, spreadsheets, and office automation tools to enter, organize, sort, analyze,
and retrieve data and develops reports, charts, and presentation materials that support
operational and leadership decision-making. - Investigates administrative or records-related issues by analyzing documentation, consulting
with subject-matter experts, identifying contributing factors, and recommending corrective
actions to improve accuracy, compliance, and operational effectiveness.
Work Schedule: Monday-Friday Between the hours of 6:30am and 4:00pm CT
Telework: This position may be authorized for telework.
Position Description/PD#: Program Specialist/PD06839A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Authorized
Permanent Change of Station (PCS): Nothing Authorized
Salary : $63,795