Management & Program Analyst

As the Management and Program Analyst, the incumbent will be responsible for developing and executing Member Service (MS) human capital management programs in support of the overall mission and strategy of Member Service. He/she will be supervised by the Supervisory Program Specialist, GS-0343-14.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/08/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

You may qualify based on your experience as described below:

Specialized Experience:
For the GS-13 level:
To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves (1) Assessing complex management processes using qualitative/quantitative techniques for a large office; (2) Evaluating databases/information sources to identify significant trends/issues for a small office; (3) Developing process improvement strategy methods for an office; and (4) Advising organizational leadership on human capital management programs.

You will be rated on the following Competencies for this position:

Analytical Reasoning
Communication
Strategic Thinking
Teaching Others

Responsibilities:

The selectee will provide expert advice and guidance on broad projects and programs within Member Services. Guidance will require extensive interpretation of original legislative and judicial intent and advise on revisions to existing policies and programs to meet requirements. Oversees and assesses organizational need by means of surveys, focus groups, employee feedback, trend analysis etc.

Major duties include but are not limited to the following:

• Serves as the strategic planning authority and expert who determines Member Services workforce needs through detailed analysis of employment and demographic data, current and anticipated missions and programs, and changes in training methods and technology.
• Oversees a variety of Member Services mission oriented organizational development programs to include onboarding, leadership development, and human capital management.
• Develops training for Member Services using organizational development techniques in how to improve trust, developing a positive culture, and building relationships throughout the organization.
• Provides strategic planning authority and determines agency workforce needs through detailed analysis of employment, position data, current and anticipated missions and programs, and changes in training methods and technology.
• Performs a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or the improvement of complex management processes and systems.
• Extracts information from survey and data gathering methods, summarizes, and identifies significant trends and issues, analyzes, evaluates, and develops continuous improvement strategies.
• Plans, coordinates, designs, implements, and evaluates the new employee's onboarding experience.
• Implements knowledge-sharing strategies for new or revised policies and practices to support strategic succession planning management and organization design activities.
• Formulates and administers strategic management plans and human capital programs and goals for the agency.
• Plans, coordinates, designs, implements, and evaluates the leadership development and mentorship program for both supervisors and non-supervisors.
• Advise and provides training to leadership and management through program development, implementation, and delivers on short and long-term objectives.
• Responsible for the development of technical, leadership and management career tracks and implementation of required and desired training through individual development plans for Member Services employees.

Salary : $90,925