What are the responsibilities and job description for the Management & Program Analyst position at VHA Central Office - Member Services?
This position is a Management and Program Analyst within the Veterans Transportation Program that provides support to multiple VISN's and medical centers. The Incumbent is assigned responsibility for a regional subset of VA Medical Centers (VAMCs) and is responsible for
financial, operational and procedural reviews and business process improvements of VTP.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
Provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status. You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement. If the most recent SF-50 has an effective within the past year, it may not clearly demonstrate that you possess one year time-in-grade. In this instance, you must provide an additional SF-50 that clearly demonstrates one year time-in-grade.
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
AND
You may qualify based on your experience as described below.
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
You will be rated on the following Competencies for this position:
Per Office of Personnel Management General Schedule Qualification Policies, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable when documented by satisfactory evidence (e.g., a memorandum from the manager, human resources director, or official documentation such as SF-52, SF-50 documenting an official detail/assignments, or other comparable documentation). The documentation must indicate whether the employee performed the duties full time or, if part-time, the percentage of times the employee performed the additional duties.
To receive credit for experience in your resume that is not within the official series and grade level of your position, you must provide official documentation of such experience as indicated above.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
For more information on these qualification standards, please visit OPM's web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp.
Work Schedule: Monday-Friday 8AM-4:30PM
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This position may be authorized for Virtual work. Virtual eligibility will be discussed during the interview process.
Definition of Virtual work - Employee works outside of original hiring duty station at VA-owned or leased space.
Position Description/PD#: Management & Program Analyst/PD07733A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Authorized
Permanent Change of Station (PCS): Not Authorized
financial, operational and procedural reviews and business process improvements of VTP.
Qualifications:
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/20/2026.Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
Provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status. You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement. If the most recent SF-50 has an effective within the past year, it may not clearly demonstrate that you possess one year time-in-grade. In this instance, you must provide an additional SF-50 that clearly demonstrates one year time-in-grade.
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
AND
You may qualify based on your experience as described below.
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
- Conducts quality management control testing services to promote risk management and audit readiness techniques
- Evaluates standards, objectives, and internal controls to support reduction of improper payment, fraud, waste, abuse, and operational risks
- Develops corrective action plans when non-compliance is discovered
- Analyzes special reports and statistical compilations to arrive at an accurate estimate of the precise nature or root cause and exact scope of the matter/issue being reviewed
- Measures the success or performance of programs and pilot initiatives
- Presents accurate findings and communicating recommendations both orally and in writing for senior management
- Examines vouchers, invoices, claims, and other requests for payment for goods and services provided to or by the Government for Beneficiary Travel and responsible for the proper processing and resolution of claims
You will be rated on the following Competencies for this position:
- Critical Thinking
- Performance Measurement
- Quality Assurance
Per Office of Personnel Management General Schedule Qualification Policies, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable when documented by satisfactory evidence (e.g., a memorandum from the manager, human resources director, or official documentation such as SF-52, SF-50 documenting an official detail/assignments, or other comparable documentation). The documentation must indicate whether the employee performed the duties full time or, if part-time, the percentage of times the employee performed the additional duties.
To receive credit for experience in your resume that is not within the official series and grade level of your position, you must provide official documentation of such experience as indicated above.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
For more information on these qualification standards, please visit OPM's web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp.
Responsibilities:
Major duties include but are not limited to:- Monitors and ensures adherence to Veterans Transportation Service (VTS), Beneficiary Travel, Highly Rural Transportation Grant (HRTG), and VHA policy
- Identifies possible root causes of error in local Veterans Transportation Program (VTP) programs to improve program efficiency and effectiveness.
- Applies analytical and evaluative techniques in the identification, consideration, and resolution of issues or problems related to the Veterans Administration Veterans Transportation System (VAVTS).
- Identifies, documents, and tracks operational policy issues, analyzes and evaluates problems which impact operations or management activities and recommends solutions to correct the situation.
- Determines the nature and extent of deviations and whether they result in the impairment of internal controls, inefficient use of resources, and impact to reviewed entities.
- Identifies review approaches in specific functional areas, develops statistical sampling plans, and extracts and sorts sample cases to expedite review work.
Work Schedule: Monday-Friday 8AM-4:30PM
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This position may be authorized for Virtual work. Virtual eligibility will be discussed during the interview process.
Definition of Virtual work - Employee works outside of original hiring duty station at VA-owned or leased space.
Position Description/PD#: Management & Program Analyst/PD07733A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Authorized
Permanent Change of Station (PCS): Not Authorized
Salary : $76,463