Account Manager

HOMELINK, a business unit within VGM Group’s family of businesses, is an innovative national provider of integrated specialty services for the healthcare and workers’ compensation industries. HOMELINK provides a comprehensive offering of ancillary care products and services, including advanced clinical programs, and partners with both payers and providers. As a privately held, employee-owned company, HOMELINK team members are committed to delivering high quality service from referral to resolution. To learn more about VGM HOMELINK, visit our website at www.vgmhomelink.com.

Position Summary

Sell and service HOMELINK’s full line of products and services to assigned accounts (i.e., insurance carriers, TPA’s, employers). The ideal candidate will be organized and self-motivated with a strong desire and ability to learn. The position will offer the opportunity to communicate with individuals from multiple departments across HOMELINK and across VGM divisions, while also managing client relationships.

What’s more? At VGM Group, we are 100% employee owned. Click to view more about VGM!

Reporting to: VP, Account Management

Working Location: Hybrid-Remote opportunities available and travel to client meetings and conferences as needed is required of this position

Work Hours Classification: Full-time, Monday-Friday, 8am-5pm

Key Responsibilities

• Identify best ways to exceed revenue goal for each assigned account
• Review client contracts and plan for renewals. Seek to extend length of agreements and expand our products whenever possible
• Proactively review our pricing with accounts to determine if changes are needed. Evaluate revenue impact for potential changes
• Identify main account client contacts and work within HOMELINK to make sure relationships are maintained by multiple levels of our organization
• Identify partnership enhancement opportunities (i.e. systems interface) with accounts and pursue until implementation
• Review business with assigned accounts by HOMELINK product and region and seek opportunities to expand
• Conduct/lead regular stewardship meetings with assigned accounts
• Make sure HOMELINK is promoting the value we provide to assigned accounts
• Identify main service issues for assigned accounts and work to eliminate or minimize
• Process for monitoring & handling individual issues that come up
• Monitoring and resolving issues that recur and developing plan to prevent them from occurring
• Issue escalation process
• Monitor Accounts Receivable issues for each assigned account and assist in resolving issues as needed
• Assist with account management initiatives, aligning sales and marketing activities
• Participate in sales training sessions
• Assist with new employee training
• Follows strict confidentiality and HIPAA privacy and security guidelines
  

Key Qualifications

Education and experience:

• High School diploma/GED desired
• Bachelor’s degree or equivalent professional experience preferred
• Must comply with continuing education per Company, regulatory, contractual, and accreditation requirements’
  
  

Physical Requirements

• Working at a physical desk, moving about the office and facility as needed for work
• Operation of office machinery and equipment
• Visual abilities to include reading, distance vision, and peripheral vision
  
  

Learn More About VGM Group, Inc.

Headquartered in Waterloo, Iowa, VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing, commercial insurance, management of healthcare services and networks in post-acute cases, healthcare distribution direct to patient homes, specialty consulting, online education, digital, print, and traditional marketing and more. VGM employs approximately 1,700 people across 40 states and Canada, with more than 1,100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit www.vgmgroup.com. .

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.