Technology Support III - Jersey City, NJ

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated.

Job Description:

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Employee Platforms, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities:

• Provide end-to-end service delivery and day-to-day operational support for external collaboration platforms, including VDRs, Microsoft 365 B2B guest access/shared channels, client portals, and Google Workspace, ensuring stability, availability, and great client experiences.
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Support corp-to-corp communications infrastructure with an emphasis on Slack Enterprise and intercompany connectivity, including retry handling, processing latency, idempotency, SSO, Enterprise Key Management, app scopes, and tenant-to-tenant patterns across cross-company DMZs.
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Monitor production environments, define and track SLIs/SLOs, and respond to anomalies using standard observability and SIEM tools (e.g., Azure Monitor, Splunk, Datadog); manage alerts, dashboards, and log analysis to accelerate detection and resolution.
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Create and maintain high quality knowledge base articles, SOPs, and client facing FAQs; advocate for inclusive, secure collaboration settings and continuous improvement of support processes.
  
  

Auto req ID

468306BR

Minimum Education Required

High School/GED

Job_Category

Information Technology

Additional Qualifications/Responsibilities

Required Qualifications, Capabilities, and Skills:

• 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
  
  

Preferred Qualifications, Capabilities, and Skills:

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud
  
  

City*

Jersey City

State*

New Jersey

Job Code

IT Information Technology

Affiliate Sponsor

JP Morgan Chase

Salary Range

>$100,000