What are the responsibilities and job description for the Sr. Services Analyst - IT (ServiceNow) - Baltimore, MD position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
Who We Are
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes related to IT Asset Management in ServiceNow. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision.
Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday).
No relocation is available and must currently reside within our service territories (IL, PA, NJ, DE, MD or Washington DC).
Primary Duties
Support, enhance and maintain ServiceNow Discovery and Service Mapping capabilities to ensure accurate population of infrastructure and application services in the CMDB.
Execute deep technical configuration and scripting for ServiceNow ITOM, Discovery patterns, schedules, probes, and sensors, Mid server troubleshooting.
Ensure efficient reconciliation and avoidance of CI duplication through effective identifiers and data policies such as the Identification Reconciliation Engine (IRE) Lead the build out, attestation, refinement and troubleshooting of Service Maps to ensure accurate representation.
Perform regular Health Checks and operational reviews of Service Maps and Discovery error trackers, to identify incomplete mappings, broken dependencies, or other discrepancies and issues that require remediation
Job Scope
Helps maintains the governance, policies, and direction of the ServiceNow IT Configuration Management, Discovery and Service Mapping
Maintains the integrity of the ServiceNow’s CMDB
Identify improvements with internal consumers of data whose processes interact with ServiceNow
Perform, manage, and appropriately document work activities relating to IT service portfolios or products in support of our business partners
Carry out IT activities required to manage service level agreements. Assist others in planning and prioritizing work and schedule.
Works closely with ServiceNow Platform Team, CI Class owners and ITSM peers
Participate in weekly backlog grooming and work track meetings and ensure ITOM, SM, and CMDB enhancements and stories are included in biweekly releases.
Maintain and enhance engagement with various stakeholders
Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required
Maintain technical knowledge and business acumen within own discipline or function
As assigned, manage budget for area of responsibility
As assigned, manage working relationship with outsourcing partners
Auto req ID
484484BR
Minimum Education Required
High School/GED
Additional Qualifications/Responsibilities
Minimum Qualifications
Bachelor's degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or, in lieu of a degree, 6 to 9 years of relevant work experience.
Proficiency with data analysis in Microsoft Excel
Experience leading small IT projects or sub-teams and knowledge of IT project management.
Strong problem solving and analysis ability.
Excellent communications skills (written and verbal)
Ability to work with remote project teams
Preferred Qualifications
The following training and/or related certifications are desirable:
Scripting in ServiceNow
ITIL SACM
ServiceNow System Administration
ServiceNow Advanced System Administration
Certified Implementation Specialist - Discovery (CIS-DISCO) certification
Certified System Administrator (CSA) certification
Certified Implementation Specialist - Service Mapping (CIS-SM)
Certified Implementation Specialist - Data Foundations (CMDB and CSDM) Certification
Benefits
Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $100,000.00/Yr. – $137,500.00/Yr.
Annual Bonus for eligible positions: 15%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more
City*
Baltimore
State*
Maryland
Job_Category
Analyst
Job Code
Operations_ Specialist
Affiliate Sponsor
Exelon Corporation
Salary Range
>$100,000
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
Who We Are
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes related to IT Asset Management in ServiceNow. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision.
Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday).
No relocation is available and must currently reside within our service territories (IL, PA, NJ, DE, MD or Washington DC).
Primary Duties
Support, enhance and maintain ServiceNow Discovery and Service Mapping capabilities to ensure accurate population of infrastructure and application services in the CMDB.
Execute deep technical configuration and scripting for ServiceNow ITOM, Discovery patterns, schedules, probes, and sensors, Mid server troubleshooting.
Ensure efficient reconciliation and avoidance of CI duplication through effective identifiers and data policies such as the Identification Reconciliation Engine (IRE) Lead the build out, attestation, refinement and troubleshooting of Service Maps to ensure accurate representation.
Perform regular Health Checks and operational reviews of Service Maps and Discovery error trackers, to identify incomplete mappings, broken dependencies, or other discrepancies and issues that require remediation
Job Scope
Helps maintains the governance, policies, and direction of the ServiceNow IT Configuration Management, Discovery and Service Mapping
Maintains the integrity of the ServiceNow’s CMDB
Identify improvements with internal consumers of data whose processes interact with ServiceNow
Perform, manage, and appropriately document work activities relating to IT service portfolios or products in support of our business partners
Carry out IT activities required to manage service level agreements. Assist others in planning and prioritizing work and schedule.
Works closely with ServiceNow Platform Team, CI Class owners and ITSM peers
Participate in weekly backlog grooming and work track meetings and ensure ITOM, SM, and CMDB enhancements and stories are included in biweekly releases.
Maintain and enhance engagement with various stakeholders
Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required
Maintain technical knowledge and business acumen within own discipline or function
As assigned, manage budget for area of responsibility
As assigned, manage working relationship with outsourcing partners
Auto req ID
484484BR
Minimum Education Required
High School/GED
Additional Qualifications/Responsibilities
Minimum Qualifications
Bachelor's degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or, in lieu of a degree, 6 to 9 years of relevant work experience.
Proficiency with data analysis in Microsoft Excel
Experience leading small IT projects or sub-teams and knowledge of IT project management.
Strong problem solving and analysis ability.
Excellent communications skills (written and verbal)
Ability to work with remote project teams
Preferred Qualifications
The following training and/or related certifications are desirable:
Scripting in ServiceNow
ITIL SACM
ServiceNow System Administration
ServiceNow Advanced System Administration
Certified Implementation Specialist - Discovery (CIS-DISCO) certification
Certified System Administrator (CSA) certification
Certified Implementation Specialist - Service Mapping (CIS-SM)
Certified Implementation Specialist - Data Foundations (CMDB and CSDM) Certification
Benefits
Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $100,000.00/Yr. – $137,500.00/Yr.
Annual Bonus for eligible positions: 15%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more
City*
Baltimore
State*
Maryland
Job_Category
Analyst
Job Code
Operations_ Specialist
Affiliate Sponsor
Exelon Corporation
Salary Range
>$100,000
Salary : $100,000 - $137,500