What are the responsibilities and job description for the Help Desk Specialist (TS/SCI w/ poly) - Fort Meade, MD position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site"
Help Desk Specialist - Fort Meade, MD
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
The Opportunity
CACI is seeking a Tier 1 Help Desk Specialist to join our team in Fort Meade, MD. This position under general supervision, assists users with government databases, software, and systems.
Responsibilities
This role is for an IT specialist in support of Tier 1 operations for a large, complex government enterprise environment. The overall objective of the work is to perform first contact resolution of Help Desk calls/tickets that relate to software issues. Primary focus is on creation of properly documented tickets for issues received to include timely, accurate and detailed communication until resolution. Secondary focus is on assisting customers by utilizing technical knowledge and the ability to triage and remedy issues on a first call resolution. Candidates will be required to work an 8-hour shift from the Fort Meade location during core hours of 6:00am – 4:00pm.
Support Responsibilities And Requirements Include
Required:
$72,700 - $149,200
Auto req ID
478995BR
Minimum Education Required
High School/GED
Job_Category
IT
Certificates/Security Clearances/Other
Fort Meade
State*
Maryland
Job Code
IT Information Technology
Affiliate Sponsor
CACI International Inc
Salary Range
$60,000-$75,000
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site"
Help Desk Specialist - Fort Meade, MD
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
The Opportunity
CACI is seeking a Tier 1 Help Desk Specialist to join our team in Fort Meade, MD. This position under general supervision, assists users with government databases, software, and systems.
Responsibilities
This role is for an IT specialist in support of Tier 1 operations for a large, complex government enterprise environment. The overall objective of the work is to perform first contact resolution of Help Desk calls/tickets that relate to software issues. Primary focus is on creation of properly documented tickets for issues received to include timely, accurate and detailed communication until resolution. Secondary focus is on assisting customers by utilizing technical knowledge and the ability to triage and remedy issues on a first call resolution. Candidates will be required to work an 8-hour shift from the Fort Meade location during core hours of 6:00am – 4:00pm.
Support Responsibilities And Requirements Include
- Use troubleshooting or problem isolation techniques to expedite and facilitate the identification and resolution of reported issues and requests.
- Leverage technical background to guide troubleshooting and incident management for support,
- Demonstrate sound customer service and telephone/ticket etiquette in responding to customer calls or inquiries.
- Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support.
- Willingness to quickly respond and achieve management requirements
Required:
- Active TS/SCI Fullscope poly.
- Familiarity with common operating systems (Windows, Linux).
- Strong problem-solving and analytical skills.
- Excellent communication and customer service abilities.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Prior help Desk experience (1-2 years)
- Prior IT support experience (1-2 years)
- Bachelor's degree in a technical discipline from an accredited college or university.
$72,700 - $149,200
Auto req ID
478995BR
Minimum Education Required
High School/GED
Job_Category
IT
Certificates/Security Clearances/Other
- Active TS/SCI w/ Fullscope Poly
Fort Meade
State*
Maryland
Job Code
IT Information Technology
Affiliate Sponsor
CACI International Inc
Salary Range
$60,000-$75,000
Salary : $60,000 - $75,000