What are the responsibilities and job description for the Dispatcher - Charlotte, NC position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Charlotte, NC, US, 28273
Functional Area: RC Operations
Posting Locations: Charlotte
Job Overview
The Dispatchers are expected to execute the plan, route, and schedule for an assigned fleet of trucks, trailers, and drivers to ensure optimum productivity, service levels, and revenue. They must understand and meet the needs of our customers and drivers.
Must Be Willing To Work These Hours/Shift
Sun-Tues 04:00 AM - 04:00 PM, every other Saturday 04:00 AM - 04:00 PM.
Duties & Responsibilities
Provides a high level of customer service to the assigned driver board and establishes a good working relationship with each regional general manager, facility manager, planner, driver manager, and drivers
Communicates with customer service personnel on all levels while developing positive and solid relationships to enhance growth
Ensures optimal driver, unit utilization, and performance through effective load adjustment by monitoring active drivers and equipment via total mail (People Net) on the assigned driver board
Ensures drivers are contacted and report to work promptly and have accurate information to start and complete their day
Ensures all loads are closed out in TMW, whether completed through auto-dispatch or manual and that drivers understand and utilize People Net Sat COMM
Assists drivers with day-to-day operational and personal challenges (system, customer, equipment, and environment)
Notifies planner, and customer service of all loads that are moved back to an “available status,” answer the phone, and communicate via email in a professional manner
Completes all trip sheets to ensure payroll is accurate every week
Performs other duties as assigned
Auto req ID
469053BR
Minimum Education Required
High School/GED
Job_Category
Operations
Additional Qualifications/Responsibilities
Knowledge, Skills, & Abilities
Ability to work under stress while remaining professional at all times
Ability to listen to and understand information and ideas presented either verbally or in writing
Ability to recognize, evaluate and resolve problems
Ability to communicate well with others
Above-average writing skills and organizational skills
Ability to take direction and follow through the map
Google reading skills
Detailed oriented
Be proactive instead of reactive
Capable of working independently, without constant supervision
Cross collaborative
Experience with Excel knowledge of transportation
Minimum Qualifications
Management Systems (TMW Preferred)
High school diploma or GED
Knowledge acquired through up to 12 months of work experience
Preferred Qualifications
N/A
Work Environment
Office Environment
Onsite full-time
1800 Contintental Blvd, Charlotte, NC 28273
City*
Charlotte
State*
North Carolina
Job Code
Manufacturing Manufacturing
Affiliate Sponsor
Coca-Cola Consolidated
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Charlotte, NC, US, 28273
Functional Area: RC Operations
Posting Locations: Charlotte
Job Overview
The Dispatchers are expected to execute the plan, route, and schedule for an assigned fleet of trucks, trailers, and drivers to ensure optimum productivity, service levels, and revenue. They must understand and meet the needs of our customers and drivers.
Must Be Willing To Work These Hours/Shift
Sun-Tues 04:00 AM - 04:00 PM, every other Saturday 04:00 AM - 04:00 PM.
Duties & Responsibilities
Provides a high level of customer service to the assigned driver board and establishes a good working relationship with each regional general manager, facility manager, planner, driver manager, and drivers
Communicates with customer service personnel on all levels while developing positive and solid relationships to enhance growth
Ensures optimal driver, unit utilization, and performance through effective load adjustment by monitoring active drivers and equipment via total mail (People Net) on the assigned driver board
Ensures drivers are contacted and report to work promptly and have accurate information to start and complete their day
Ensures all loads are closed out in TMW, whether completed through auto-dispatch or manual and that drivers understand and utilize People Net Sat COMM
Assists drivers with day-to-day operational and personal challenges (system, customer, equipment, and environment)
Notifies planner, and customer service of all loads that are moved back to an “available status,” answer the phone, and communicate via email in a professional manner
Completes all trip sheets to ensure payroll is accurate every week
Performs other duties as assigned
Auto req ID
469053BR
Minimum Education Required
High School/GED
Job_Category
Operations
Additional Qualifications/Responsibilities
Knowledge, Skills, & Abilities
Ability to work under stress while remaining professional at all times
Ability to listen to and understand information and ideas presented either verbally or in writing
Ability to recognize, evaluate and resolve problems
Ability to communicate well with others
Above-average writing skills and organizational skills
Ability to take direction and follow through the map
Google reading skills
Detailed oriented
Be proactive instead of reactive
Capable of working independently, without constant supervision
Cross collaborative
Experience with Excel knowledge of transportation
Minimum Qualifications
Management Systems (TMW Preferred)
High school diploma or GED
Knowledge acquired through up to 12 months of work experience
Preferred Qualifications
N/A
Work Environment
Office Environment
Onsite full-time
1800 Contintental Blvd, Charlotte, NC 28273
City*
Charlotte
State*
North Carolina
Job Code
Manufacturing Manufacturing
Affiliate Sponsor
Coca-Cola Consolidated