What are the responsibilities and job description for the Data Center Customer Operations - Ashburn, VA position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Experienced technician skilled in fiber optic installation, testing, and troubleshooting, as well as data center rack‑and‑stack deployments. Proficient in installing and terminating fiber cables, performing continuity and signal tests, and ensuring clean, precise cable management. Adept at assembling, racking, and powering up servers, switches, and other hardware according to site standards and documentation.
Known for working efficiently in fast‑paced environments, following strict safety and operational procedures, and collaborating with cross‑functional teams to support infrastructure builds and upgrades. Detail‑oriented, organized, and committed to delivering high‑quality, reliable installations that support optimal network and data center performance.
Responsibilities
Facility / Infrastructure Maintenance
Performs moderately difficult preventative and corrective maintenance checks on-site to facility components
Performs moderately difficult repairs, maintenance, installations and on-site inspections to facility systems. Supports energy efficiency measures
Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues issues that require judgement in resolving while following standard operating procedures
Operates and maintains plumbing, fire suppression, and safety systems
Operates critical infrastructures under the supervision of more senior technical staff
Normally receives little instruction on daily work, general instructions on newly introduced assignments
Vendor Support
Supports the work approval process for service providers on moderately difficult maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out. Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures.
In cooperation with vendors, supports modifications to technical files for plants and equipment ensuring files and builds are up-to-date.
Site Administration & Incident Support
Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts
Identifies Single Points of Failure (SPOFs) and makes recommendations
Responds to all moderately difficult on-site incidents, including failures, problems and delays
Uses substantial understanding in following operating procedures to support on-site administration
Work Orders & Additional Projects
Completes routine work requests and circuit installations
Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime
Makes minor changes to mechanical, electrical and specialized systems, as directed
Carries out infrastructure projects
Collaboration
Collaborates with others to resolve moderately difficult facility incidents
Effectively collaborates within the department; may mentor team members on general maintenance activities
Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment
May recommend infrastructure projects
Work Shift: Training will be Monday - Friday, 8AM - 4:30 PM. Once training is complete shift will move to 12 rotating shift: 6:30AM - 7PM
Auto req ID
468445BR
Minimum Education Required
High School/GED
Job_Category
Operations
Qualifications
Additional Qualifications/Responsibilities
Typical Degree & Years of Experience
High school diploma
Fiber and Rack Stack experience
The targeted pay range for this position in the following location is / locations are:
United States - DC13 Washington DC : 59,000 - 88,400 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
City*
Ashburn
State*
Virginia
Job Code
IT Information Technology
Affiliate Sponsor
Equinix
Salary Range
$45,000-$60,000
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Experienced technician skilled in fiber optic installation, testing, and troubleshooting, as well as data center rack‑and‑stack deployments. Proficient in installing and terminating fiber cables, performing continuity and signal tests, and ensuring clean, precise cable management. Adept at assembling, racking, and powering up servers, switches, and other hardware according to site standards and documentation.
Known for working efficiently in fast‑paced environments, following strict safety and operational procedures, and collaborating with cross‑functional teams to support infrastructure builds and upgrades. Detail‑oriented, organized, and committed to delivering high‑quality, reliable installations that support optimal network and data center performance.
Responsibilities
Facility / Infrastructure Maintenance
Performs moderately difficult preventative and corrective maintenance checks on-site to facility components
Performs moderately difficult repairs, maintenance, installations and on-site inspections to facility systems. Supports energy efficiency measures
Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues issues that require judgement in resolving while following standard operating procedures
Operates and maintains plumbing, fire suppression, and safety systems
Operates critical infrastructures under the supervision of more senior technical staff
Normally receives little instruction on daily work, general instructions on newly introduced assignments
Vendor Support
Supports the work approval process for service providers on moderately difficult maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out. Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures.
In cooperation with vendors, supports modifications to technical files for plants and equipment ensuring files and builds are up-to-date.
Site Administration & Incident Support
Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts
Identifies Single Points of Failure (SPOFs) and makes recommendations
Responds to all moderately difficult on-site incidents, including failures, problems and delays
Uses substantial understanding in following operating procedures to support on-site administration
Work Orders & Additional Projects
Completes routine work requests and circuit installations
Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime
Makes minor changes to mechanical, electrical and specialized systems, as directed
Carries out infrastructure projects
Collaboration
Collaborates with others to resolve moderately difficult facility incidents
Effectively collaborates within the department; may mentor team members on general maintenance activities
Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment
May recommend infrastructure projects
Work Shift: Training will be Monday - Friday, 8AM - 4:30 PM. Once training is complete shift will move to 12 rotating shift: 6:30AM - 7PM
Auto req ID
468445BR
Minimum Education Required
High School/GED
Job_Category
Operations
Qualifications
Additional Qualifications/Responsibilities
Typical Degree & Years of Experience
High school diploma
Fiber and Rack Stack experience
The targeted pay range for this position in the following location is / locations are:
United States - DC13 Washington DC : 59,000 - 88,400 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
City*
Ashburn
State*
Virginia
Job Code
IT Information Technology
Affiliate Sponsor
Equinix
Salary Range
$45,000-$60,000
Salary : $45,000 - $60,000