Outside Sales Rep - Dealer

Under the direction of the Vice President of Dealer Business, the Outside Sales Representative - Dealer is responsible for driving sales of Armor Animal Health vendor products within an assigned territory through direct customer engagement and partnerships with approved dealers. This role focuses on expanding territory growth through proactive prospecting while delivering an exceptional customer experience, including hands-on product support and training.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential job functions.  Essential job functions and duties include, but are not limited to:

• Establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
• Manage all sales functions assigned for the territory to ensure business growth according to budget and/or given sales growth goals.
• Conduct customer sales calls (virtual and in-person), process orders, manage returns, and resolve customer issues.
• Define problems, collect data, establish facts, draw conclusions and negotiate skillfully in a variation of situations.
• Document customer interactions, visits, and sales activities in CRM.
• Develop customer growth strategies with dealers and/or management to establish appropriate sales goals based on sales history analysis, new product and industry trends.
• Develop sales strategy in conjunction with management and identify joint marketing opportunities where applicable.
• Provide accurate and reliable forecasts of products.
• Create and present presentations/showcases to dealers and consumers on new and existing products.
• Develop processes, procedures or best practices that contribute to the continued improvement and development of business growth, customer experience, etc.
• This position may require the ability to work nights, weekends, and potentially overnight travel to meet customers’ needs for daily schedules.
• Maintain reliable attendance and flexibility to work extended hours as business needs require.
• Establishes and maintains positive work relationships with co-workers, management, customers, and vendors/suppliers to create value and opportunity for growth.
• Based on business needs, may be required to travel periodically.
• Maintain a professional demeanor, appearance and conduct at all times.
• Attends mandatory staff meetings and participates in group discussions.
• Perform other duties and special projects as assigned by management.

QUALIFICATIONS

The employee must have demonstrated experience and/or education as outlined below in order to satisfactorily perform the essential job duties and responsibilities. Qualifications may include, but are not limited, to:

• Bachelor’s degree (preferred but not required).
• 2 years of experience in outside sales, distributor sales, manufacturer sales, customer service, or inside sales (preferred).
• Any combination of experience, education, and training that will provide the level of knowledge, skills, and ability required for the job.

• Proactive team-building and relationship building, including the ability to work individually and as a team member. 
• Proficient PC skills (Microsoft Word, Excel, mobile devices, and internal Company programs/applications).
• Proficient math skills (addition, subtraction, multiplication, division, calculating margins, common fractions and decimals).
• Demonstrated ability to communicate effectively in both oral and written communications.
• Proficient skills in reading, writing, and speaking the English language.
• Read, analyze and interpret general business procedures, work instructions, training materials, professional, etc.
• Attention to detail.
• Effective problem solving, resolution skills and ability to exercise good judgement.
• Demonstrated customer services skills, ability to relate effectively and tactfully with all levels of the organization.
• Commitment to and demonstration of high ethical standards governing professional behavior and interactions.
• Ability to adapt effectively to workplace changes and new job duties and responsibilities.

• Ability to work efficiently in a fast-paced, demanding environment while managing multiple priorities.
• This position may require employee to operate Company provided vehicle or their own personal vehicle to conduct work-related business and therefore requires a valid drivers license, clean DMV record and current vehicle registration.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The Physical Demands and Working Conditions of this job may require the employee to perform the following physical activities during the course of work. Reasonable accommodations may be made to enable individuals with disabilities to perform the Physical Demands and Working Conditions. Physical Demands and Working Conditions may include, but are not limited, to:

• Regularly uses a telephone/cell phone, computer (including keyboard), mobile devices, email and/or fax for necessary communications.
• Required to stand, walk and sit for extended periods of time.
• May be routinely required to stoop, bend, kneel, lift and reach, in the performance of job duties.
• Requires the essential use of hands, speech, eyesight, and hearing.
• Vision requirements include close and distance vision, peripheral and depth vision, and the ability to adjust focus as needed.
• Occasionally lift up to 40–50 lbs.
• Noise level for this work environment is typically low to moderate.
• A safety-sensitive position is one in which job performance can affect the safety of the employee and others. An employer must be able to demonstrate that the employee's inability or impaired ability to perform job-related tasks could result in a direct threat to their safety and/or the safety of others.