What are the responsibilities and job description for the Full-Time Veterinary Receptionist position at Veterinary Center of East Northport?
Join our modern, state-of-the-art veterinary hospital as a Full-Time Veterinary Receptionist! We’re looking for a compassionate, reliable, and team-oriented individual who loves helping pets and people alike. No experience? No problem—we provide hands-on training! In this fast-paced role, you’ll be the welcoming face for our clients, manage busy phone lines, manage our practice software, and ensure every pet family feels cared for. Evening and weekend availability may be required. Pay and hours are based on experience and qualifications. POSITION OVERVIEWThe receptionist is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The receptionist answers telephones, greets clients, prepares patient files, receives and relays client correspondence, and updates client financial records. The exceptional receptionist has the ability to diffuse negative client situations and foster client bonding. POSITION REQUIREMENTSEDUCATION REQUIREMENTSHigh school diploma or equivalent.Customer Service background desirable but not required.Typing skills required.Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as Instant Messenger and email.EXPERIENCE REQUIREMENTSSignificant experience with basic office functions in a busy office environment.Previous receptionist and veterinary practice experience are desirable but not required.PERSONAL REQUIREMENTSThe receptionist must be able to:Be flexible in attitude and work habits.Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.Perform basic computer skills, type 30 words per minute.Physical Effort: Work requires lifting and carrying records and equipment weighing up to 30 lbs; requires sitting and standing for extended periods or time.WAGE RANGE: Wages and salaries will be determined based on prior knowledge and experience.Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases. PERFORMANCE EXPECTATIONSVeterinary Knowledge / Client EducationCan answer client’s inquiries about basic animal care questions and routine procedures.Can educate clients on over-the-counter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales.Can guide clients to make appropriate decisions regarding quality pet care. Admitting / Discharging Patients/ Cash HandlingCan admit patients and handle medical records entries accurately.Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates.Can handle client/patient transfers with ease.Can accurately handle payment transactions.Can accurately and empathetically communicate estimates/treatment plans to clients. HospitalityCan bond with clients during interactions.Can keep the front desk a positive area even in the event there is a client wait time. Schedule ManagementCan work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen. Computer Knowledge / Telephone SkillsReceives and relays telephone, fax, and email messages accurately and promptly.Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.Can Enter and update client and patient information into practice computer software.Has good computer skills and shows accuracy in inputting details. Personal Conduct/Attitude/TeamworkCan maintain positive, cooperative relationships with other employees.Can display tact and respect with team members even when busy or hectic.Feel and express a genuine liking for animals and their owners and for working in an animal care field. Client CommunicationCan conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks.Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time.Can greet clients with poise and natural effort.Can outline costs and fees in a positive light while supporting hospital payment policies.Can turn future clients (phone-shoppers) into clients through relationship building and bonding.Can easily remember clients and patients names and uses them.Can handle client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements. Facility MaintenanceCan maintain a professional/welcoming appearance of the front office through cleaning and organization.Can offer proper upkeep for and troubleshoot office equipment including pc’s, telephones, copiers, and fax machines. Recordkeeping/FilingCan accurately maintain an electronic alphabetical filing system. Organization/Time ManagementCan work almost constantly in the presence of other staff members and clients.Understands and carries out oral and written directions. OtherPerforms other duties as assigned.Company DescriptionThe Veterinary Center of East Northport is a full-service veterinary hospital serving pets and their people in East Northport and the surrounding Long Island area. Our caring staff and skilled veterinarians provide high-quality, compassionate veterinary medicine. Our goal is to provide our beloved patients with state-of-the-art medical care with a loving touch.
Salary : $18 - $20