Veterinary Customer Service Representative

Veterinarian Recommended Solutions (VRS) is one of the fastest growing companies in Philadelphia & the sister company of Physician Recommended Nutriceuticals, which was named an Inc. 500 Fastest Growing Company 5 years in a row. VRS has been called one of the most innovative companies in veterinary medicine.

Here at Veterinarian Recommended Solutions , we are looking for a motivated, ambitious individual to join the VRS team as a Customer Service Representative professional who will be responsible for educating and promoting VRS products via the telephone to a lead-generated customer base. You will be responsible for making inbound and outbound calls to customers regarding products and services as well as provide general information regarding questions or issues. As a customer service representative, you will serve our customers by acting as the voice of our brand, caring for our customers, managing scheduled home deliveries, and troubleshooting problems.

We are looking for an individual that:

Is committed to details that result in exceptional service

Can demonstrate empathy and patience with difficult callers

Has a friendly and reassuring phone presence

Is passionate about customers' needs and providing resolution

Can adapt quickly to changing priorities and customer needs

Is passionate about customer's need for convenience and reliability

Can be self-sufficient and autonomous in a remote and office setting

Is adept at multitasking, including the ability to navigate online resources, change course with troubleshooting, and effectively communicate with callers
 

Responsibilities

• Deliver excellent customer service on the telephone to all inbound and outbound veterinary product callers.
• Answer customer inquiries and provide information about VRS products as recommended by the pet veterinary care provider.
• Perform general data entry as necessary.
• Focus on retention of current customers by providing courteous and knowledgeable information regarding billing and following up on any questions.
• Display professional, courteous, and efficient communication through both inbound and outbound sources, including face-to-face, telephone, and email.

Essential Skills and Experience

• Associate's Degree in Health Care or Veterinary related field preferred but not necessary
• 1-3 years of customer service experience required
• Call center experience preferred
• Proficient in MS Office Suite as well as being able to learn new systems and retain information
• Excellent written and verbal communication skill

Essential Skills and Experience

• Associate's Degree in Health Care or Veterinary related field preferred but not necessary
• 1-3 years of customer service experience required
• Call center experience preferred
• Proficient in MS Office Suite as well as being able to learn new systems and retain information
• Excellent written and verbal communication skill

Benefits

Medical, Dental, Vision Insurance

Company paid Short Term Disability, Long Term Disability, Life Insurance

Remote position

A 401k that the company matches after 1 year

Friendly, team-oriented work environment

Equal Opportunity Employer

THIS POSITION DESCRIPTION SHOULD NOT BE CONSTRUED TO CONTAIN EVERY FUNCTION/REPONSIBILITY THAT MAY BE REQUIRED TO BE PERFORMED BY AN INCUMBENT IN THIS JOB. INCUMBENTS ARE REQUIRED TO PERFORM OTHER RELATED FUNCTIONS/RESPONSIBILITIES AS ASSIGNED. THE ABOVE DESCRIPTION, WITH SUPPLEMENTAL MATERIAL, IS ADEQUATE FOR PURPOSES OF EVALUATION.