What are the responsibilities and job description for the Call Center Representative position at Veterans Sourcing Group?
JOB DESCRIPTION Job Title: Customer Service Representative (Onsite)Location: East Hartford, CTPay Rate: $21/hourSchedule: Monday–Friday, 8:00 AM – 4:30 PMWeekends: OffDuration: January 12, 2026 – April 30, 2026 Role OverviewAs a Customer Service Representative, you will serve as the first point of contact for program applicants and recipients. This role requires excellent customer service skills, active listening, empathy, and professionalism to ensure timely and accurate resolution of inquiries related to social service programs. Outstanding attendance and reliability are essential for success in this role. Key ResponsibilitiesAnswer inbound calls from applicants and recipients regarding social service programsActively listen to caller needs and provide accurate, clear, and complete program and account informationAccurately document all caller interactions in required systemsFollow established scripts and procedures to ensure compliance and quality standardsCommunicate recurring caller trends, questions, and concerns to call center leadershipHandle sensitive and confidential information with professionalism and discretionProvide calm, empathetic support to callers in difficult or emotional situationsResolve calls within required time, quality, and customer satisfaction metricsMeet or exceed daily performance standards for call volume, quality, and customer service Work Schedule & BenefitsPaid training providedMonday–Friday schedule (8:00 AM – 4:30 PM)Weekends offPositive and supportive work environment Qualifications & SkillsCandidates who succeed in this role typically demonstrate:Strong commitment to attendance, punctuality, and work ethicExcellent verbal and written communication skillsAbility to explain complex information in a clear and concise mannerStrong problem-solving and conflict-resolution abilitiesCustomer-focused mindset with empathy and compassionAbility to remain calm and professional in high-volume, structured call center environmentsComfort navigating multiple software applications simultaneously while researching solutionsPrior customer service experience RequirementsMust be 18 years of age or olderHigh School Diploma or equivalent plus at least 6 months of call center experienceOR Associate Degree or higher may substitute for call center experienceAbility to pass a 30 WPM typing testAbility to successfully pass a criminal background check and drug test
Salary : $21