Business Analyst

POSITION TITLE: Business Analyst
PAY RATE: $45-$48/hr. W2
LOCATION: 1271 Ave of the Americas, New York - on site 5 days/week
TEMP TO HIRE: Maybe

***Heavy excel and PowerPoint skills required

Summary:
The Business Services team is facing increasing workload and complexity in vendor management, reporting, and invoice reconciliation. A dedicated Business Analyst will improve efficiency, accuracy, and enable better decision-making.

Challenges:

• Manual, time-consuming invoice reconciliation and SLA tracking
• Inconsistent reporting and fragmented data
• Limited visibility into vendor performance
• Heavy administrative workload reducing strategic focus
  
  Proposed Solution: Hire a Business Analyst to support:
• Invoice validation and discrepancy management
• SLA tracking and dashboard reporting
• Data consolidation and standardized reporting (Power BI)
• Executive presentations and insights
• Process improvements and automation
  
  Benefits:
• 2–5% reduction in billing errors
• Increased efficiency and reduced manual work
• Improved vendor performance and accountability
• Better, data-driven decision-making
  
  ROI:

Expected return within 6–12 months through cost savings, productivity gains, and risk reduction.

Recommendation:

Approve the addition of a Business Analyst role to improve financial control, operational efficiency, vendor accountability, and strategic decision-making. Either promote from within or source externally. We may have capable candidates in-house that can be repurposed (this position would replace two current contract workers)

FTE Business Analyst role to support:

• Business Services Operations:
• Creating & maintaining SOP’s
• Landlord resource recertifications
• SAR Ticket Management for GEAR applications
• Office Tiering / Categorization
• Metrics Reporting
  
  Vendor Invoice Reconciliation:
• Validate invoices against contracts and SLAs
• Identify discrepancies and overbilling
• Standardizing reconciliation processes
  
  Vendor SLA Management:
• Track SLA performance metrics
• Develop dashboards and reporting
• Escalate risks proactively
  
  Reporting & Data Consolidation:
• Centralize data from multiple vendors
• Build consistent reporting frameworks
• Power BI Reporting for Weekly and Monthly Checklists
• Power BI Reporting for iOffice SLAs & Metrics
  
  Executive Presentations:
• Develop leadership presentations
• Create Quarter Business Services Meeting Agendas
• Translate data into clear insights
  
  Process Improvement:
• Streamline processes
• Supporting automation
• Stakeholder Engagement:
• Collaborate across teams
  

Ad Hoc Analysis:

• Root cause analysis
• Audit and compliance support