Product Designer

Title: Product Designer for UPX / Purchase Experience in Marketing, Product & Design

Location: New York, NY 10010 (Hybrid - 1 day onsite)

Duration: 6 months with potential to convert

(Candidate must come to the office one day each week (Tuesday, Wednesday, or Thursday))

Must Haves (Non-Negotiable)

• 5 years of digital product design experience; portfolio or case studies required
• Comfortable operating in highly complex environments, bringing structure, clarity, and precision to data-heavy, compliance-driven experiences.
• Agile collaboration with engineering from discovery through delivery
• Strong UX, interaction, and visual design skills
• Proficiency with Figma and modern prototyping tools
• Research- and data-driven decision-making
• Strong stakeholder communication and facilitation skills
• Accessibility knowledge (WCAG) and inclusive design practices
• Experience designing AI-powered and automated features, with awareness of Responsible AI principles and privacy-by-design best practices.

About the Role

• We're building the next generation of digital products in our industry and are looking for a Product Designer to own and elevate critical experiences within the company ecosystem, including a large project initiative and the Purchase Experience.
• In this hands-on role, you'll partner closely with Product, Engineering, Research, Data/ML, Content Strategy, Legal, Compliance, and Accessibility teams in an agile sprint framework to deliver customer-centered, compliant, and high-performing digital experiences.
• Reporting to the CVP of PX Design, you will operate as either a player/coach or senior individual contributor, owning the design of key workflows end-to-end. You'll connect customer journeys across web and mobile—from discovery and orientation, through application and servicing, to confirmation, tracking, and follow-up moments.

Responsibility:

• UX Design Delivery in an Agile Sprint Cadence
• Lead a design pod focused on a large project initiative and/or Purchase Experience workflows
• Partner with Product Managers and Engineers to shape roadmaps and sprint plans (discovery, design spikes, refinement, sprint planning, and retros)
• Translate customer and business requirements into experience outcomes, user stories, and acceptance criteria
• Deliver designs ahead of development: user flows, wireframes, high-fidelity UI, prototypes, and detailed specifications for build and QA
• Support teams during build by answering questions, reviewing implementations, and driving design QA

Own Experiences End-to-End

• Own core workflows and moments that matter, including:
• Landing/home experiences
• Navigation and search
• Product discovery and consideration
• Client and policy views, Applications
• Underwriting touchpoints, and post-purchase confirmation
• Task-based servicing
• Forms and document flows
• Notifications, status/confirmation states, and error/recovery patterns
• Design for clarity and trust within complex, regulated environments
• Balance usability, efficiency, accessibility, and compliance
• Partner with Content Strategy, Legal, Compliance, and Accessibility to ensure accuracy and production readiness

Use Research and Data to Drive Decisions:

• Identify friction points and opportunities using qualitative and quantitative signals (task abandonment, time-to-complete, error rates, rework, call drivers)
• Plan and run usability testing, concept testing, and iterative evaluations
• Translate findings into prioritized improvements
• Define and track success metrics post-launch (task success, adoption, engagement, satisfaction, self-service rates)

Design AI-Related Experiences:

• Identify high-value AI opportunities within a large project initiative workflow, such as intelligent search, summarization, draft communications, next-best actions, and guided task completion
• Partner with Data Science/ML, Engineering, Product, and Compliance to translate model capabilities into safe, usable experiences
• Design human-in-the-loop patterns, guardrails, and fallback paths
• Evaluate AI experiences based on usefulness, accuracy, adoption, time saved, and error reduction
• Design for transparency, trust, and protection of sensitive customer data

Raise the Bar for Design Craft and Team Growth

• Run effective design critiques and foster a culture of feedback
• Support career growth through 1:1s and actionable feedback
• Partner with Design Ops and Design Systems to evolve components, patterns, documentation, and AI interaction models

Experience:

• 5–6 years of digital product design experience with shipped work
• 2 years leading, mentoring, or operating in player/coach roles
• Strong experience with complex workflows, dashboards, portals, and self-service experiences
• Agile delivery experience from discovery through production
• Close collaboration with Engineering and cross-functional partners

Skills:

• Human-centered design, interaction design, visual design, and UX writing collaboration
• Qualitative and quantitative decision-making
• Strong facilitation, documentation, and executive-level communication
• Proficiency with Figma, prototyping tools, FigJam, or Miro
• Accessibility and inclusive design expertise
• AI/automation UX design, including prompts, inputs/outputs, and error handling
• Familiarity with Responsible AI, governance, and privacy-by-design

Education:

• Bachelor's degree in Design, Interaction Design, Fine Arts, HCI, or equivalent practical experience

Nice to Have / Preferred Background:

• Life insurance, financial services, or other regulated industries
• Legal/Compliance partnership experience
• Experimentation, A/B testing, personalization, and optimization
• Generative AI (LLM) production experience, including evaluation and monitoring

Deal Breakers

• No portfolio or case studies
• Less than 5 years of digital product design experience
• No complex workflow-driven or self-service experience
• No agile collaboration with engineering
• No Figma or prototyping proficiency
• No accessibility/WCAG exposure

Tools & Collaboration

• Figma, FigJam, Jira
• Research and analytics partnership
• Data/ML collaboration
• Design system contribution