Datacenter Technician

Job Title: Datacenter Technician (Mac Infrastructure & Network Support)

Location: 6906 S 204th St, Kent, WA 98032

Duration: 6 Months (Possible extension/permanent hire)

Job Description:

• We are seeking a highly skilled Data Center Technician to support and maintain our Mac-based compute infrastructure and associated data center environments. The ideal candidate will have hands-on experience managing Mac devices at scale, ensuring uptime, optimizing performance, performing OnDemand upgrades/downgrades, and supporting production workloads. This role requires a solid understanding of networking fundamentals, especially switching technologies used in modern data centers.
• This is a hybrid role, with responsibilities split between Mac hardware operations (80%) and network operations support (20%).

Key Responsibilities:

Primary – Mac/Server Infrastructure Operations (80%)

• Deploy, rack, cable, and maintain Mac Studio, Mac Pro, Mac Mini, and similar Apple hardware in the data center.
• Perform diagnostics, troubleshooting, and repairs on Apple devices (hardware and basic OS-level issues).
• Manage device imaging, configuration, firmware updates, and lifecycle operations.
• Monitor system health, handle incident response, and support operational uptime SLAs.
• Maintain accurate asset records, labeling, inventory, and documentation.
• Work closely with platform/engineering teams to support CI/CD, build pipelines, and workloads running on Mac fleets.
• Perform iLO administration for HP and Dell machines.

Secondary – Data Center & Networking Support (20%)

• Assist with installation, configuration, and troubleshooting of network switches (Arista, Juniper, etc.).
• Perform structured cabling (fiber and copper), patching, tracing, and labeling.
• Participate in switch upgrades, port provisioning, VLAN configurations, and basic L2 troubleshooting.
• Support network connectivity for compute hardware, out-of-band management, PDUs, and KVM components.
• Collaborate with network engineering to escalate and resolve complex issues.
• Ensure compliance with data center standards: airflow, cable management, rack power distribution, and space planning.

Required Qualifications:

• 3 years of experience in data center operations or hardware support roles.
• Hands-on experience with Mac hardware (Mac Studio, Mac Mini, Mac Pro) in production or lab environments.
• Strong understanding of racking, stacking, cabling, and general data center best practices.
• Working knowledge of network switches, Ethernet standards, and basic L2 protocols.
• Experience with ticketing systems, documentation, and asset tracking tools.
• Ability to lift and move equipment (up to ~50 lbs) and work in data center environments.

Preferred Qualifications:

• Familiarity with Jamf and automation workflows for Mac devices.
• Basic knowledge of TCP/IP, VLANs, link aggregation, and network troubleshooting.
• Experience with remote management tools (IPMI, iDRAC, Lights Out, etc.).
• Understanding of OS imaging, basic scripting (Python/Bash), or automation.
• Past experience supporting build farms, developer infrastructure, or similar environments.
• Awareness of Agile practices and familiarity with ServiceNow or Wolken ticketing systems.

Soft Skills:

• Strong communication and documentation abilities.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and collaborate across engineering, networking, and data center teams.
• Highly organized with the ability to manage multiple tasks simultaneously.