Case Manager (Veteran Services) - Wilmington, DE

This position provides case management services to approximately veteran households, supporting the development and achievement of individual housing stability plans. Ensures client service delivery through adherence to regulatory agency requirements.

Essential Duties and Responsibilities:

• Maintains a caseload and provides case management with a focus on “housing first.”
• Consults with clients to assess program eligibility and service needs.
• Works with clients to create individualized housing stability plans with client-specific goals.
• Provides ongoing support and expertise through assessment, planning, and implementation of program resources and services.
• Consults with multiple interdisciplinary teams as needed and is primarily responsible for the assessment and completion of quality assurance program principles.
• Collaborates with case management team on service plans to coordinate approaches for successful outcomes.
• Ensures case files comply with regulatory agency standards and agency policies and procedures ensuring compliance with confidentiality, security and safety policies and procedures.
• Organizes program efforts to meet requirements of outreach, case management, access to VA benefits and access to other public benefits.
• Financial assistance to eligible households as needed.
• Conducts outreach to identify and provide services to target populations.
• Develops and maintains relationships beneficial to the program and agency to generate referrals of veteran households to the program and to promote agency services.
• As required, attends all internal, external and community meetings and events relevant to the position.
• Performs additional program-related duties as assigned by the Program Manager.

Minimum Qualifications:

• Bachelor’s Degree or equivalent work experience in social services, non-profit management, administrative or case management capacity.
• Minimum two (2) years’ experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders.
• Experience working with grant-funded programs—particularly focused on veteran housing services experience working with diverse populations, as well as low-income individuals.
• Good computer skills with knowledge of databases and Microsoft Word Suite.
• Strong organizational, time-management, communication, and people skills.
• Valid driver's license with a good driving record and automobile insurance.