Case Manager (Veteran Services - Philadelphia PA)

Program: Supportive Services for Veteran Families

Location: Philadelphia, PA

Reports to: Program Manager

Status: Full-Time, Non-Exempt (hourly)

Summary:

This position provides case management services to approximately 15-30 veteran households, supporting the development and achievement of individual housing stability plans. Ensures client service delivery through adherence to Veteran Affairs (VA) and agency requirements.

Essential Duties and Responsibilities:

• Maintains a caseload and provides case management with a focus on “housing first.”
• Consults with clients to assess program eligibility and service needs.
• Works with clients to create individualized housing stability plans with client-specific goals.
• Provides ongoing support and expertise through assessment, planning, and implementation of program resources and services.
• Consults with multiple interdisciplinary teams as needed and is primarily responsible for the assessment and completion of quality assurance program principles.
• Collaborates with the Senior Case Manager on service plans to coordinate approaches for successful outcomes.
• Ensures case files comply with Veteran Affairs (VA) standards and agency policies and procedures ensuring compliance with confidentiality, security and safety policies and procedures.
• Organizes program efforts to meet VA requirements, along the five SSVF lines of effort, which are: Outreach, Case Management, Access to VA benefits, Access to other public benefits.
• Financial Assistance to eligible households,¹ as needed.
• Conducts outreach to identify and provide services to target populations.
• Develops and maintains relationships beneficial to the program and agency to generate referrals of veteran households to the program and to promote agency services.
• As required, attends all internal, external and community meetings and events relevant to the position.
• Performs additional program-related duties as assigned by the Program Manager.

Minimum Qualifications:

• Bachelor’s Degree or equivalent work experience in social services, non-profit management, administrative or case management capacity.
• Minimum two (2) years’ experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders.
• Experience working with grant-funded programs—particularly focused on veteran housing services experience working with diverse populations, as well as low-income individuals.
• Good computer skills with knowledge of databases and Microsoft Word Suite.
• Strong organizational, time-management, communication, and people skills.
• Valid driver's license with a good driving record and automobile insurance.