Our Case Manager will provide program coordination along with performing administrative functions for our clientele. They interact with NeuroPath Healthcare Solutions clients by ensuring they receive the services they need and resolving any complaints.

Who We Are :

At NeuroPath Healthcare Solutions , we provide comprehensive technology driven healthcare solutions for healthcare organizations, including hospitals, long term care, outpatient facilities, and residential treatment.

We are focused on acquiring the best talent. We want our Customer Service Administrator to be internally motivated and adaptive. We value our fast-paced team dynamic and are looking for individuals who embody our core values as a client focused organization.

Duties/Responsibilities:

·          Interacts with clients via telephone or email, to provide support and information on products or services.

·          Collects and enters requests for new or additional services.

·          Assigns and schedules services.

·          Fields client inquires and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.

·          Performs client satisfaction calls.

·          Ensures that appropriate actions are taken to resolve clients’ problems and concerns.

·          Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.

·          Attends in-service training as required by regulation.

·          Adheres to all agency administrative and clinical policies and procedures.

·          Performs other related duties as assigned.

Requirements

·          Excellent communication skills including active listening.

·          Service-oriented and able to resolve customer grievances.

·          Proficient computer skills with the ability to learn new software.

·          Must consent to and pass a formal background check including fingerprinting.

·          Bilingual (Spanish Speaking) is a plus.

Education and Experience:

·          High school diploma or equivalent with at least three years relevant experience

·          Associates degree or equivalent with at least one-year related experience.

·          Customer service experience required.