What are the responsibilities and job description for the Desktop Support Technician II - Homestead AFB FL position at VETERANS FIRST INITIATIVE LLC?
Desktop Support Technician Level II
Full-time
Location: Homestead, FL
Veterans First Initiative, LLC (VFI) is a U.S. Government Contractor and IT Services Integrator that delivers Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions on a global scale. VFI is certified by the Department of Veterans Affairs as a Service-Disabled Veteran-Owned Small Business (SDVOSB).
VFI seeks an experienced, professional Desktop Support Technician Level II for a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
Note: All candidates must possess an active DoD Secret clearance
Location: Homestead ARB/ Homestead, FL
Schedule: Monday - Friday, weekends as needed
Travel: Minimal, less than 10%
Duties and Responsibilities:
- Provides support to end-users for PC, server, mainframe applications, and hardware.
- Performs configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Maintains currency and highest level of technical skill in field of expertise.
Potential for Telework:
- Based on customer needs
VFI offers competitive compensation, comprehensive benefits packages including medical, dental, vision, employer paid life, short-term, and long-term disability insurance, retirement plans with employer contributions, paid time off, holidays, opportunity for advancement, and a respectful and collaborative work environment.
Application Instructions: Please apply on our website at: www.vetfi.com/careers.
VFI is an equal opportunity employer and makes employment decisions without regard to race, religion, national origin, color, gender/gender identity, sexual orientation, disability or protected veteran status.
Qualifications:
Requirements and Qualifications:
- At least 3 years of experience as a Desktop Support Technician.
- Possess or obtain IAT Level II certification.
- Capabilities needed to deliver in-person and remote IT aid.
- Fantastic installation, diagnostic, upgrade, and restoration abilities.
- Excellent vertical and lateral thinking.
- Superb time management skills.
- Clear written and verbal communication.
- Forbearing, flexible, and supportive