What are the responsibilities and job description for the Supervisory Veterans Service Representative. position at Veterans Benefits Administration?
Duties
Major Duties Include
Compressed/Flexible: N/A
Telework: N/A
Virtual: This is not a virtual position.
Position Description/ DP#: Supervisory Veterans Service Representative; 02101A
Relocation/ Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
Bargaining Unit Position: No
Requirements
Conditions of employment
Required
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/04/2026.Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
Specialized Experience: To qualify, applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Specialized experience is defined as performance of technical assignments affecting the entire field of VA's Compensation and Pension (C&P) Benefits Programs. These assignments could require interpretation of the full range of Federal, state, local laws and regulations, C&P laws and regulations, or include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Examples of specialized experience would typically include:
Full vs. Part-Time Employment: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: This work normally involves mental rather than physical exertion.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at
Education
There is no educational substitution at this grade level.
Additional information
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP),
The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at
Placement Policy: Posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. Position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies.
Veterans & Transitioning Service Members: Visit
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Major Duties Include
- Directs, plans, and assigns work priorities for subordinates; demonstrates expertise in all phases of claims processing; and holds final technical authority over the team's work product.
- Advises the Division Manager or Assistant Division Manager on the daily operation of assigned team(s), including performance and workload management, to achieve the goals and objectives of VA benefits programs.
- Liaises with other government and non-government agencies, including Veterans Service Organizations (VSOs), to facilitate cooperative efforts and information exchanges in programs benefiting Veterans.
- Supervises personnel by issuing supervisory instructions, evaluating subordinate performance, hearing and resolving employee complaints, effecting disciplinary actions, identifying training needs, and conducting interviews including making recommendations for position appointments, promotions, or reassignments.
- Provides oversight when responding to higher-level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated.
- Maintains effective labor-management relationships and accomplishes personnel management duties in accordance with applicable laws, policies, labor-management agreements, EEO directives, and regulations.
Compressed/Flexible: N/A
Telework: N/A
Virtual: This is not a virtual position.
Position Description/ DP#: Supervisory Veterans Service Representative; 02101A
Relocation/ Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
Bargaining Unit Position: No
Requirements
Conditions of employment
Required
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the Agency;
- whether your continued employment would advance organizational goals of the Agency or the Government; and
- whether your continued employment would advance the efficiency of Federal service.
- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
- Selected applicants will be required to complete an online onboarding process.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/04/2026.Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
- For a GS-13 position you must have served 52 weeks at the GS-12 level.
Specialized Experience: To qualify, applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Specialized experience is defined as performance of technical assignments affecting the entire field of VA's Compensation and Pension (C&P) Benefits Programs. These assignments could require interpretation of the full range of Federal, state, local laws and regulations, C&P laws and regulations, or include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Examples of specialized experience would typically include:
- Performing the duties of an Assistant Coach and assisting Coaches in their supervisory and technical responsibilities on a daily basis.
- Ensuring that team claims processing meets qualification standards and that timeliness of service meets established performance indicator goals.
- Exercising responsibility for the cost-effective use of resources to accomplish assigned team outcomes.
- Providing technical oversight or guidance on C&P claims adjudication activities.
- Participating in employee performance management, coaching, or developmental activities.
Full vs. Part-Time Employment: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: This work normally involves mental rather than physical exertion.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at
Education
There is no educational substitution at this grade level.
Additional information
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP),
The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at
Placement Policy: Posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. Position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies.
Veterans & Transitioning Service Members: Visit
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.