What are the responsibilities and job description for the Field Service Technician position at Veteran Hiring Solutions?
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Location: Shop-Based in Billerica with Nationwide (limited international) Travel
Travel: Approximately 50–60% (Primarily Monday–Friday)
Compensation: $75,000 – $95,000 Base Salary Travel Per Diem Overtime Opportunity
Reports To: Service & Shop Manager
Mission of the Role
This position exists to build, commission, troubleshoot, and optimize industrial food processing equipment for major North American manufacturers.
When production lines go down, the cost can exceed $40 per minute. The mission of this role is to ensure equipment is assembled correctly, commissioned efficiently, and supported professionally—minimizing downtime and maximizing customer confidence.
You are not only servicing machinery—you are representing the organization in the field.
As demand grows, we need a technician who can:
Take ownership of full equipment builds in the shop
Travel to customer facilities to commission and train
Diagnose and troubleshoot PLC-driven systems
Deliver a high-level, professional customer experience
This hybrid role is ideal for someone who values both structured shop work and the autonomy and visibility of field service.
Within the first year, you will:
Take full responsibility for assembling assigned machinery in your bay. Perform mechanical assembly, panel mounting, and field wiring on energized 480V systems.
2. Commission Equipment Nationwide
Travel Monday–Friday to install and commission equipment at customer facilities across the U.S. (occasional international travel possible). Ensure safe startup, operational accuracy, and production readiness.
3. Troubleshoot Controls & PLC Systems
Diagnose issues using laptop-based tools. Work primarily with Allen Bradley systems (MicroLogix transitioning to CompactLogix), HMIs, and variable frequency drives.
4. Train Operators & Maintenance Teams
Provide hands-on instruction to operators, maintenance, and sanitation teams. Help customers optimize product performance and machine efficiency.
5. Support Maintenance & Breakdowns
Respond to scheduled maintenance shutdowns and occasional short-notice service calls.
6. Represent the Brand Professionally
Be the trusted technical expert customers call first. Field service drives long-term growth.
The Bottom Line
This is not a road-warrior-only position, and it’s not a static bench technician role. It’s a balanced, high-impact technical position for someone who wants ownership, travel, and the opportunity to become a trusted technical authority in a specialized industrial space.
If you take pride in solving problems, enjoy working directly with customers, and want a mix of shop-based build work and field execution—this role delivers both challenge and growth.
Electrical & Controls (Preferred Strength)
Experience working with 480V industrial systems
Comfortable performing field wiring to motors and drives
PLC troubleshooting experience (Allen Bradley preferred)
Ability to modify/load programs and troubleshoot HMIs
Understanding of VFDs and motor control systems
Comfortable using a laptop for diagnostics
Light fabrication and mechanical assembly
Proficient with hand tools (ratchets, wrenches, sockets)
Ability to install pumps, motors, and components
Ability to read electrical and mechanical drawings
Must have served in the U.S. Army, U.S. Navy, U.S. Marine Corps, U.S. Air Force, U.S. Coast Guard, U.S. Space Force, U.S. Reserves, or U.S. National Guard.
Naturally curious and mechanically inclined
Electrically biased with strong troubleshooting mindset
Calm under pressure when equipment is down
Professional and confident with customers
Comfortable working independently
Enjoys variety: shop structure field autonomy
50–60% travel
Typically depart Monday morning, return Friday
Installations usually last one week
Occasional short-notice travel for breakdown response
Limited international travel possible
Small, hands-on team (2–3 technicians)
Each technician owns their machine build
Direct access to a technically experienced, hands-on manager
High accountability, high visibility
Base Salary: $75,000 – $95,000 (commensurate with experience)
Overtime eligibility
Travel per diem
Health benefits
Paid time off
Professional development and cross-training
Salary : $75,000 - $95,000