What are the responsibilities and job description for the HVAC Field Supervisor position at Veteran Air?
Overview
The HVAC Service Field Supervisor reports directly to the HVAC Service Manager and is primarily responsible for supervising all AC Service Installation & Maintenance Technicians. Facilitates training and coaching of technicians and ensures complete customer satisfaction. Coach and train technicians on customer service, sales, technical & mechanical knowledge, and company products and services. Provide technical support in the field, resolve escalated customer complaints, and ensure compliance with the company’s core values and purpose.
Responsibilities
- Troubleshoot, and resolve installation and start-up issues.
- Provide consistent and accurate feedback, encouragement, support, professional development, sales training and coaching to Service Technicians.
- Partner with service, dispatch, warehouse, and any other necessary departments to ensure timely and accurate service to customers in accordance with company standards and procedures.
- Provide daily feedback to HVAC Service Manager.
- Follow up and resolve escalated customer disputes/complaints, ensuring an effective and long-term problem resolution.
- Plan, forecast and coordinate AC Service work orders.
- Communicate clear goals and expectations to AC Service Technicians.
- Ensure that each Service technician has the parts, materials, and tools needed to do their job.
- Help instill a fun and nurturing culture with Thompson & Thompson core Values.
- Ensure that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions.
- Monitor and act on trends involving Installation, Maintenance & Service Technicians’ callbacks and customer complaints.
- Must be able to maintain professional conduct in all work situations, uphold a well-groomed appearance, and adapt well to all types of working conditions.
- Some overnight and local travel is expected for this position.
Required Education and Experience
- At least five (5) years of HVAC experience with installation, diagnostic troubleshooting and repair service, including air conditioning & heating systems.
- At least three years (3) HVAC Service Technician & or HVAC Installation experience with an ability to train others.
- Must be willing to work outdoors in any weather conditions.
- Physical Dexterity must occasionally lift and/or move 100 pounds or more averaging 4 times a week.
Benefits
- Medical, Prescription, Dental, Vision, Group Life, HSA
- Matching 401k & IRA benefits
- On-going training & development, growth opportunities
- Paid Holiday
- Paid Vacation
- Competitive compensation package