Client Care Specialist - Pasadena, MD

Who We Are

Lake Shore Pet Hospital is Hiring a Client Care Specialist!

Position Details

Role: Client Care Specialist

Status: Full-time

Salary: Negotiable and based on experience

Schedule: Monday, Tuesday, Thursday, Friday, with rotating Saturdays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Client Care Role Where Your Personality Is Part of What Makes You Great?

Lake Shore Pet Hospital is a three-doctor, AAHA-accredited practice with a well-established support team committed to delivering exceptional patient care and client service. From Malamutes to Maine Coons, our patients are supported by an incredible team that truly enjoys working together.

We’re more than a veterinary hospital—we’re a collaborative team that welcomes you to bring your authentic self to work. Want to show us the sweater you knitted for your cat? Please do. Feel like breaking into a midday singalong? We’ll harmonize.

Our philosophy is simple: better together. When we support one another, everyone—including our patients—wins.

Why Our Client Care Specialists Love Lake Shore Pet Hospital

• A supportive team that genuinely helps one another (no egos, no drama)
• Rotating Saturdays so you still get your weekends
• Real lunch breaks (yes, actually)
• Continuing education and development opportunities
• Opportunities to work alongside advanced services, including ultrasound, reproductive services, acupuncture, and chiropractic care
• A workplace culture that celebrates individuality and teamwork
  
  

What You’ll Do

• Greet clients and patients with warmth and professionalism
• Schedule appointments and manage a multi-doctor calendar efficiently
• Coordinate with technicians and doctors to support smooth patient flow
• Maintain a clean, organized front desk and welcoming lobby environment
• Make outbound calls, texts, and emails to confirm appointments and support follow-up care
• Handle client concerns with empathy and professionalism and escalate when needed
• Deliver exceptional customer service throughout every interaction
  
  

What Our Client Care Specialists Bring

• Previous experience as a Veterinary Receptionist required
• Confidence handling high call volume and competing priorities
• Strong problem-solving skills and the ability to manage concerns with empathy
• Familiarity with veterinary terminology and hospital workflows preferred
• Excellent customer service with a focus on building long-term client relationships
• Strong multitasking and organization skills
• Ability to prioritize scheduling needs and urgent cases appropriately
• Positive attitude and collaborative mindset
  
  

The Extras You’ll Actually Feel

• Occasional coffee runs, ice cream parties, and meals on us
• Four-day work weeks
• No nights, on-call shifts, or holiday hours
• A clinic culture that celebrates your unique awesomeness
• A team that laughs often and supports each other daily
  
  

Financial Benefits

Benefits You Can’t Beat

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program
  
  

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program
  
  

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
  
  

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program
  
  

Join Our Team!

If you’re nodding along while reading this, apply today—we’d love to learn more about you and show you what makes Lake Shore Pet Hospital such a special place to work.

Diversity, equity, inclusion, and belonging are core values at Lake Shore Pet Hospital and Vetcor. We’re committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential.