Veterinary Receptionist - Experienced

Location: Fishers, Indiana
Job Type: Full-Time

Job Summary
Do you thrive in the fast-paced environment of veterinary medicine but prefer to avoid overnight shifts? This may be the perfect opportunity for you! We’re seeking an experienced Client Service Representative to join our growing urgent care team. Our business hours are designed to support a healthy work/life balance, giving you time to enjoy life outside of work while building a rewarding career. At VetCheck, we believe that when our team members have balance, they’re best able to provide the compassionate care our patients and clients deserve.

Responsibilities

• Answer appointment requests (phone & email) for new or returning clients.
• Treat and greet all clients as if they were family. We want to ensure each client feels comfortable with our staff during the most difficult situations.
• Neat and accurate record keeping of client information. Attention to detail is required in this role.
• Maintain accurate patient records, including medical history and treatment plans.
• Collaborate with veterinary nurses, doctors, and managers to keep the workflow smooth.
• Initiate call-backs for test results, follow-ups, or client check-ins.
• Uphold confidentiality of client, patient, and clinic information.
• Assist in triaging patients by gathering details about presenting concerns, symptoms, and urgency.
• Easily recognize emergencies (difficulty breathing, uncontrolled bleeding, trauma, etc.) and notify medical staff immediately.
• Clearly explain clinic policies, procedures, and financial expectations.
• Process payments, deposits, Care Credit and other third party financing applications.
• Support inventory management by communicating office supply needs to the practice manager.
• Act as a liaison between clients and the veterinary staff, ensuring clear and timely communication.
• Provide empathy and understanding during euthanasia discussions or critical patient updates.
• Provide information to clients regarding veterinary services, procedures, and pet care.
• Support veterinary staff with administrative tasks as needed, including laboratory work and aseptic technique.
• Maintain cleanliness and organization of the lobby, front desk, and client areas.
• Contribute to a positive team environment by assisting colleagues and supporting the workflow.

Requirements

• Previous experience in veterinary medicine, urgent or emergency care preferred.
• Strong interpersonal skills with the ability to treat every client with empathy, compassion, and professionalism.
• Excellent verbal and written communications skills; must be able to clearly explain clinic policies, services, and financial details.
• High attention to detail with proven ability to maintain accurate client and patient records.
• Multitasking and managing phone, email, and in-person client interactions in a fast-paced environment.
• Proficiency with computers, scheduling systems, and payment processing platforms (including Care Credit, Cherry, Scratch Pay, and All Pet).
• Experience in animal handling, including dog handling and animal restraint techniques.
• Strong communication skills to interact effectively with clients and team members.
• Emotional resilience and compassion when assisting clients during stressful or end-of-life situations.
• Flexibility to adapt to changing priorities and willingness to assist colleagues in different roles when needed.
• Once proficient in this role, you'll be expected to support cross-training initiatives. At VetCheck, we value growth and teamwork, and encouraging every team member to expand their skills while helping others do the same.

Important to Note: This position requires flexibility to work a mix of days, evenings, weekends, and holidays to ensure the clinic is appropriately staffed and our patients receive the care they need. We value work-life balance and post schedules several weeks in advance to allow for proper planning.

Business Hours:
Monday-Friday: 9:00am-11:00pm
Saturday: 9:00am-8:00pm
Sunday: 9:00am-6:00pm

Early Holiday Closures:
New Years Eve: 9:00am-6:00pm
July 4th: 9:00am-6:00pm
Thanksgiving Eve: 9:00am-6:00pm
Christmas Eve: 9:00am-6:00pm

Holiday Closures:
Thanksgiving Day
Christmas Day

Points to Consider Before Applying:
- VetCheck leadership will advocate for our staff by supporting and assisting during difficult situations. We have a "No Tolerance Policy" meaning VetCheck will terminate the relationship with a client for any inexcusable behavior towards staff members. Our goal is to keep you safe both physically and mentally, supported, and valued. We will not tolerate any abuse from clients.
- It's not our job to take care of pets, it is our responsibility.
- Our staff is highly engaged, collaborative, and maintains a positive attitude. We work together to find solutions and make decisions based off what's best for each other and the hospital. A majority of our staff has been with VetCheck since the very beginning! We maintain a support staff ratio of 3-4 techs per doctor to limit burn out, compassion fatigue, and the overall stress of veterinary medicine.
- We believe in educating our clients to be the BEST pet owners possible while practicing the gold standard of care.
- We support, promote and advocate for diversity, equality, and inclusion in veterinary medicine. Come as you are!

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Uniform allowance

Work Location: In person

Salary : $19 - $23