ERP Help Desk Specialist

Vessco Water is a family of companies delivering innovative water and wastewater treatment solutions to customers across the United States. As one of the nation’s largest full-service water treatment equipment distributors, we support every segment of the water and wastewater industry.

Our companies represent industry-leading manufacturers recognized as leaders in their respective markets. Together, we provide a comprehensive portfolio of products, value‑added design and engineering support, and reliable aftermarket parts and services to municipal, industrial, and commercial customers.

As our organization continues to grow, we operate within an expanding ecosystem of ERP platforms and are actively enhancing our user support model to serve our family of companies effectively. We are seeking an ERP Help Desk Specialist to provide day‑to‑day ERP application support, troubleshoot user issues, and serve as a key resource for users across our organization.

Role And Responsibilities

The ERP Help Desk Specialist is a key member of a cross-functional team responsible for the successful implementation, ongoing support and continuous improvement of ERP systems across the Vessco Water family of companies. Serving as a primary point of contact for system users, this role plays a critical part in user support, training and system adoption.

Key Responsibilities Include

• Provide timely, professional technical support for ERP applications and related business processes.
• Receive, review, track, and help prioritize Help Desk requests using ConnectWise.
• Monitor ERP system health and performance daily.
• Respond promptly to system security, access, and usability issues.
• Support operational data integrity through regular review, cleanup, and remediation in collaboration with platform companies.
• Maintain and support group-level customer, vendor, and inventory master data.
• Support and troubleshoot additional enterprise applications and systems as the business grows and new technologies are introduced.
• Perform additional duties as assigned to support system success and organizational goals.
  
  

Education

• Associate’s degree, preferably in Business Management, Accounting, Information Technology, or related field.
  
  

Qualifications Requirements

• Minimum 2 years of experience in ERP administration or support.
• General knowledge of ERP and/or CRM systems and how they support functional areas such as Accounting, Order Management, Sales, Inventory, Warehouse, and Reporting.
• Strong communication and coaching skills; with the ability to clearly explain technical concepts to non-technical users.
• Ability to work effectively across multiple departments and geographically distributed locations.
• Demonstrated ability to communicate in both business and technical terms, adapting to the audience.
• Strong follow‑up and follow‑through skills with a high sense of accountability.
• A customer‑service mindset with the ability to prioritize tasks, users, and time effectively.
• Excellent attention to detail with strong problem‑solving and analytical skills.
  
  

Preferred Skills

• Experience with Global Shop Solutions, Epicor P-21, Acumatica, Business Central and/or other ERP systems.
• Experience in an equipment distribution and service industry (job and project based).
  
  

Benefits

• Health insurance
• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance
• Dog-friendly office
  
  

We are an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

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