ERP Help Desk Specialist

Vessco Water is implementing Global Shop Solutions (GSS), an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) system across the family of companies that make up our business to support a best-in-class customer and team member experience. We are seeking a Group ERP Help Desk Specialist, who will partner with the implementation team and each platform company to provide system support, training, and guidance.

This position offers an exciting opportunity to join a dynamic, entrepreneurial, fast-growing, and employee-focused company.

Role And Responsibilities

The Group ERP Help Desk Specialist is a key member of a cross-functional team responsible for the successful implementation, ongoing support and continuous improvement of Global Shop Solutions across the Vessco Water family of companies. Serving as a primary point of contact for system users, this role plays a critical part in user support, education and system adoption. Key responsibilities include:

• Provide timely, professional technical support for Global Shop Solutions ERP/CRM software and related business processes.
• Receive, review, and help prioritize GSS Help Desk requests using ConnectWise.
• Monitor system health and performance daily.
• Respond promptly to system security, access, and usability issues.
• Support operational data integrity through regular review, cleanup, and remediation in collaboration with platform companies.
• Maintain and support Group-level customer, vendor, and inventory master data.
• Support and troubleshoot additional enterprise applications and systems as the business grows and new technologies are introduced.
• Perform additional duties as assigned to support system success and organizational goals.
  
  

EDUCATION

• Associate’s degree, preferably in Business Management, Accounting, Information Technology, or related field
  
  

Qualifications Requirements

• Minimum 2 years’ experience ERP administration.
• General knowledge of ERP\CRM applications and how they work for functional areas
  
  

such as Accounting, Order Management, Sales, Inventory, Warehouse, and Reporting.

• Excellent communication and coaching skills; including the ability to explain technical material.
• Ability to work effectively across multiple departments and multiple locations.
• Ability to speak both business process and technical process based on the audience.
• A natural instinct for follow-up and follow-through is essential.
• Strong personal drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, users, and time.
• Excellent attention to detail and problem-solving skills.
  
  

Preferred Skills

• Familiar with ERP software; Global Shop Solutions experience a plus.
• Experience in an equipment distribution and service industry (job and project based).
  
  

Benefits

• Health insurance
• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance
  
  

We are an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

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