Service Manager

Vesco Oil Company is seeking an experienced Service Manager to lead our field Service Department. In this role, you’ll oversee a team of Service Technicians responsible for installing, maintaining, and servicing lubrication dispensing systems across automotive, industrial, and quick lube environments.

This is a hands-on leadership role ideal for someone who thrives in a fast-paced, technical field environment and is passionate about delivering high-quality service and customer satisfaction.

What You’ll Do

• Lead and manage the Service Department, ensuring revenue generating operations and high-quality service delivery standards.
• Collaborate with internal teams and external vendors to ensure services are completed, providing technical support when required.
• Manage departmental budgets and resource allocation to meet service demands efficiently and cost-effectively.
• Utilize company software to track work orders, monitor performance metrics, and generate reports.
• Communicate clearly and professionally with customers, vendors, and internal stakeholders to ensure high levels of satisfaction and service quality.
• Ensure all service activities comply with safety regulations, environmental standards, and company policies.
• Ensure the timely completion and quality of the installation and repair of lubrication dispensing equipment, including bulk tanks, reels, pumps, meters, and control systems.
• Facilitate or personally provide on-site support to customers by designing and recommending equipment configurations tailored to automotive, industrial, and quick lube applications.
• Support the troubleshooting of complex system issues and provide technical guidance to service technicians and customers to ensure timely and effective resolution.
• Ensure that the team of Service Technicians are trained and evaluated to promote skill development, safety awareness, and operational excellence.
• Facilitate the assessment of equipment performance and recommend improvements or upgrades.
  
  
  

What We’re Looking For

• Proven leadership experience managing technical or field service teams
• Strong mechanical/technical aptitude (fluid handling or similar systems preferred)
• Ability to troubleshoot complex systems and guide others to solutions
• Excellent communication skills—able to translate technical concepts to customers
• Strong organizational and problem-solving abilities
• Experience managing multiple projects in a fast-paced environment
• Proficiency with Microsoft Office and service management tools
  
  
  

Minimum Qualifications

• 5 years of service management experience (industrial equipment, field service, or similar)
• 2 years in a leadership or supervisory role
  
  
  

Preferred Experience

• Experience with lubrication systems or fluid handling equipment
• Background in automotive, industrial, or quick lube environments
• Experience designing workflows or equipment layouts for safety and efficiency
  
  
  

Travel

• Up to 25% travel within the Midwest
• Occasional overnight travel required
  
  
  

Work Environment & Physical Requirements

• Regular work at customer sites, warehouses, and service locations
• Exposure to industrial environments, equipment, and varying conditions
• Ability to lift up to 50 lbs and perform physical activity during site visits
• Comfortable working indoors and outdoors, including in inclement weather
  
  
  

Why Join Vesco?

• Established and growing company with a strong industry reputation
• Opportunity to lead a critical, customer-facing function
• Work with a collaborative team across multiple locations
• Competitive salary and benefits package