What are the responsibilities and job description for the HVAC General Manager position at Verto People?
General Manager / HVAC General Manager / Home Services General Manager
Raleigh, NC
$175,000 - $200,000 Performance Bonus Auto Allowance Benefits
A General Manager / HVAC General Manager / Home Services General Manager is required to lead sales, operations, and financial performance for a high-volume residential HVAC, Plumbing, and Electrical service business in Raleigh, North Carolina.
This General Manager position offers significant operational autonomy, full P&L responsibility, and the opportunity to drive business growth while developing a strong leadership team. You'll have the support of senior leadership, alongside a performance-based bonus, auto allowance, comprehensive healthcare benefits, and a 401(k) with company match.
The successful General Manager will have a strong background in residential home services, proven B2C sales experience, and the commercial ability to improve revenue, profitability, customer satisfaction, and operational efficiency.
General Manager / HVAC General Manager / Home Services General Manager Benefits:
- $175,000 - $200,000 advertised compensation
- Performance-based bonus plan
- Auto allowance
- Medical, dental, and vision insurance
- 401(k) with company match and no vesting
- Paid time off
- Paid professional and on-the-job training
- Flexible scheduling
- Health savings account (HSA) and flexible spending account (FSA)
- Life insurance and company-paid short-term disability
- Employee discounts and discounted gym membership
- Leadership development opportunities
The General Manager / HVAC General Manager / Home Services General Manager Role:
- Take full responsibility for P&L performance, budgets, financial forecasting, cost control, and profitability across the business.
- Lead daily operations across residential HVAC, plumbing, and electrical services, ensuring efficient service delivery and customer satisfaction.
- Develop and execute strategic business plans to increase revenue, achieve financial targets, and support business expansion.
- Lead, recruit, train, and develop departmental managers and operational teams, establishing clear performance expectations.
- Drive B2C sales performance, identify commercial opportunities, and strengthen customer relationships.
- Monitor operational and financial KPIs, using performance data to improve productivity, resource allocation, and business results.
- Manage customer escalations, maintain service quality, and ensure compliance with company procedures and safety regulations.
- Work closely with senior leadership to implement improvements, manage organizational change, and deliver long-term business objectives.
General Manager / HVAC General Manager / Home Services General Manager Requirements:
- Minimum 5 years of management experience, with a proven ability to lead managers and multidisciplinary teams.
- At least 3 years of P&L management experience, including budgeting, forecasting, and financial accountability.
- Proven B2C sales experience within the residential home services industry, with a record of delivering revenue growth and achieving sales targets.
- Experience managing day-to-day service operations, operational performance, customer satisfaction, and quality standards.
- Strong commercial understanding of profitability, cost control, resource management, and business planning.
- Demonstrated ability to recruit, develop, and manage staff while driving accountability and performance.
- Experience implementing operational improvements, managing organizational change, and delivering business growth.
- Strong communication, leadership, and data-driven decision-making skills.
Salary : $175,000 - $200,000