Sr. Analyst, Business Process Improvement & VOS

POSITION SUMMARY

• The Senior Analyst, Business Process Improvement and VOS, supports senior members of the Business Process Improvement (BPI) team in identifying, analyzing, and executing improvement opportunities across the Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development & Introduction (NPDI), and Sales, Inventory & Operations Planning (SIOP) processes within the Americas region. This role contributes to process assessments, project coordination, data analysis, and tool/system enhancements aligned to the Vertiv Operating System (VOS) governance model.
• Success in this role requires strong analytical capability, a process improvement mindset, the ability to translate observations into actionable recommendations, and the interpersonal skills needed to collaborate across functions and influence stakeholders.

RESPONSIBILITIES

PROJECT SUPPORT

• Support Project Managers in planning and executing assigned projects, including meeting coordination, follow-up actions, workshop scheduling, documentation preparation, and stakeholder communication.
• Create and maintain project documentation (e.g., Gantt charts, requirements, RACI charts, SOPs, training materials).
• Manage multiple project assignments simultaneously while meeting deadlines and quality standards.

PROCESS IMPROVEMENT & ANALYSIS

• Conduct data analysis, prepare process maps, and assist in identifying improvement opportunities across OTC, PTP, NPDI, and SIOP processes.
• Facilitate or co-facilitate value-stream mapping and process improvement workshops under the guidance of Project Managers.
• Perform root-cause analysis and contribute to the development of future-state designs and implementation plans.

GOVERNANCE & STANDARDS

• Apply the Vertiv Operating System (VOS) framework to support consistent project execution and process governance.
• Assist in documenting current-state and future-state processes and track progress against project timelines.

STAKEHOLDER ENGAGEMENT

• Coordinate effectively with cross-functional teams, ensuring clarity of communication and alignment of deliverables.
• Partner with IT to support adoption of process improvements and system/tool implementations.
• Collaborate with Learning & Development to support training materials, validation sessions, and logistics.

TECHNOLOGY & REPORTING

• Develop and maintain project tools, dashboards, and reporting packages in Excel, Power BI, JIRA, or other systems as required.
• Identify opportunities to improve or automate business processes through better use of data, systems, and workflow tools.

CULTURE & LEADERSHIP

• Promote a culture of continuous improvement, best-practice sharing, and process standardization across regions.
• Demonstrate Vertiv behaviors: (1) Own It, (2) Act with Urgency, (3) Foster a Customer-First Mindset, (4) Think Big and Execute, (5) Lead by Example, (6) Drive Continuous Improvement, (7) Learn and Seek Development, and (8) Promote Transparent and Open Communication.

QUALIFICATIONS

• Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, Accounting, Finance, Economics, Engineering, Marketing, or a related discipline. 2-4 years of experience.
• Communication Skills: Strong written and verbal communication skills in English; other languages are a plus. Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.
• Analytical Skills: The ability to analyze data, make informed decisions, and solve complex problems. Good attention to details.
• Technical Skills: Excellent problem-solving skills and ability to work independently in a fast-paced environment. Proficient in Microsoft Office Suite (experience in Power BI preferred).
• Teamwork and Collaboration: Ability to work collaboratively with others and contribute to a positive team dynamic. Strong, proven business partnering mentality; has the maturity and awareness to strike the right balance between facilitating and challenging the business. 
• Adaptability: Can adapt to change and navigate uncertainty. Ability to effectively manage time and resources against agreed deadlines for activities. Excellent organizational skills and the ability to work on multiple projects.
• Ethical Judgment: Demonstrated ethical decision-making and integrity.
• Networking Skills: The ability to build and maintain professional relationships with clients, colleagues, and other industry professionals.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical requirements.

TIME TRAVEL REQUIRED

• None.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.