What are the responsibilities and job description for the Service Support Coordinator - 12 month Contract position at Vertiv?

The National Service Administrator (Head Office) is required to support major national contracted customers. This is a 12 month contracted role, responsible for providing administrative support to our growing national contracts infrastructure and professional services programs for both new and renewal customers, providing major clients with monthly reports – tracking of completion to ensure we are hitting our KPI’s, providing FSR’s on monthly basis and ensuring smooth running of major customer enquiries including all portal requirements are met. Minute taking to ensure action items are tracked through to completion.

Key Responsibilities:

Act as the primary service contact for assigned major customers
Manage customer relationships, building confidence and trust, proactively anticipating customer needs based on established relationships and customer expectations
Monitor received reports for PMs and callouts
Redirect Work Orders to appropriate Channels
Communicate with the Branches on 1-hour responses missed and consolidate into a report for Management on request
Coordinate / communicate with State Admin on outstanding jobs that need quotes / raise work packages to obtain the purchase orders to meet EOM invoicing requirements
Raise Work Packages for Callouts which exceed the blanket order amount and track all information on a Master Register
Review progress invoices issued against project works, claimed costs and outstanding costs upon request
Submit quick changes for equipment entry (correction, removal or replacement of serial number as required)
Consolidate new equipment lists upon request
Resolve invoice issues from AR and Customer by liaising with the National Contracts Administrator and BDM
Raise Purchase requisitions via EPR workflow system for maintenances completed by subcontractors

Continuous Improvement:

Ensure all work is done promptly and presentation is always of high standard to promote and maintain Vertiv’s quality image to customers and suppliers

WHS, Environment & Quality:

Comply with all Work, Health & Safety, Environment and Quality obligations
Actively promote safety in the workplace

Time Travel Needed :
No Travel

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES:
Customer Focus
Operational Excellence High-Performance Culture Innovation
Financial Strength

OUR BEHAVIORS:
Own It
Act With Urgency
Foster a Customer-First Mindset Think Big and Execute
Lead by Example
Drive Continuous Improvement Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization:
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Apply for this job

Receive alerts for other Service Support Coordinator - 12 month Contract job openings

Service Support Coordinator - 12 month Contract

What are the responsibilities and job description for the Service Support Coordinator - 12 month Contract position at Vertiv?

What is the career path for a Service Support Coordinator - 12 month Contract?

Job openings at Vertiv

Not the job you're looking for? Here are some other Service Support Coordinator - 12 month Contract jobs in the Sydney, FL area that may be a better fit.

We don't have any other Service Support Coordinator - 12 month Contract jobs in the Sydney, FL area right now.

AI Assistant is available now!