Major Account Manager (REMOTE)

POSITION SUMMARY

This role is responsible for managing the relationship within assigned accounts to grow the portfolio of critical infrastructure services. It works closely with equipment sales teams to engage in new projects early to grow the account asset portfolio. Other responsibilities include developing and managing a strategic business profile/account map for each account to further develop Vertiv’s overall relationship with these accounts, regularly visiting customers to establish and strengthen key relationships, and identifying opportunities to further strengthen Vertiv’s collaborative customer partnership. 

RESPONSIBILITIES

• Manage overall relationship with each named account, including developing strategic growth plans to expand the account deeper and wider.
• Develop long-term relationships as a trusted advisor with a portfolio of clients, connecting with key business executives and stakeholders.
• Negotiate national and/or global level agreements on behalf of the company, including all pricing, scope and SLA/KPI related deliverables.   
• Where applicable, manage and coordinate the efforts of Local Business Partners participating in the quoting of Major Account business, with a primary goal of ensuring compliance with pricing and scope levels outlined in the client’s master services agreement (MSA). 
• Develop and execute service sales strategies to retain existing contract renewals, develop new business opportunities, replace consumables to extend product life cycle, and support large time and material projects.
• Actively manage customer asset lists to ensure service agreements remain aligned with the customer’s current installed base, capturing all assets that require coverage and removing those that have been decommissioned.   
• Make sales calls to promote our capabilities and develop long-term relationships to foster future business opportunities.
• Work with and motivate the local/regional/national/global sales teams to develop long-term buying agreements.
• Involve and engage management and support teams of the operational teams to ensure service execution and delivery according to the contract requirements and customer expectations.
• Contribute to the development of materials and participate to deliver presentations that effectively communicate the purpose and objectives while effectively persuading the audience with data and statistics that make our points clear, concise and obvious 
• Assist in bid and contract submittal process with assigned Client
• Assist in sales order processes as necessary, including data entry when needed, to ensure prompt and accurate order management, delivery and reporting.
• Obtain proper authorizations / approvals to operate and manage within a specified budget.

MINIMUM QUALIFICATIONS

• Bachelor’s degree required (or equivalent combination of education and experience)
• 5 years of relevant job experience in progressively responsible assignments 
• Account management or B2B outside sales experience 
• Skilled in Microsoft Office, especially PowerPoint, Excel and Word

PREFERRED QUALIFICATIONS

• Similar industry experience

PHYSICAL & ENVIRONMENTAL DEMANDS

• Frequent travel

TIME TRAVEL REQUIRED

• 50-60%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.