Field Service Tech III, Switchgear

POSITION SUMMARY

A Field Technician is responsible for start-up commissioning, integration, emergency service and troubleshooting of Vertiv electrical switchgear 480VAC/15KVAC, including PDU, ATS, PDC, circuit breakers, protective relays, plc, meters and other automated devices as well as mechanical repairs and modifications under the limited direction of senior technicians. The FT is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The FT is also required to maintain continuous communication with CRC, Supervisor, and direct manager.

RESPONSIBILITIES

• Rely on experience and judgment to plan and accomplish goals
• Perform a variety of complicated work related tasks
• Capable of working with little or no supervision based upon training
• Maintain certifications per Job Progression table

TECHNICAL

• Render on site and phone assistance to customers.
• Communicate with National Technical Support on equipment issues
• Perform work related tasks according to company guidelines for scheduled maintenance
• Implement Field Change Notices according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

QUALIFICATIONS

• High School Diploma or GED required 
• ASMET
• Valid driver’s license is required
• Mechanical & Electrical aptitude
• 5 years of hands-on electronic experience or field services. Equivalent industry experience, or Six years military experience in a related field
• Strong electrical / electronic test equipment and theory
• Must be able to read and interpret electrical line diagrams and blueprints
• Power distribution, AC/DC, Voltage Circuit Theory and practical troubleshooting skills 
• Background in electrical power including low voltage through medium voltage and experience with most types of switchgear testing is a plus. 
• Experience with programming PLCs and HMIs is a plus.
• Good foundation of OHM’s law and electronic theory
• Mentor to co-workers (ability / desire to train others)
• Ability to summarize and report all work related tasks performed
• Ability to give technical assistance via the telephone to customers on a regular basis
• Provide phone technical support to junior level associates
• Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation
• Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site
• Must have ability to regularly lift at least 50 pounds
• Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Standard computer skills including MS Outlook, Word, and Excel
• Foster a Customer-First Mindset

Job Progression Requirements

• Minimum of 3 years as a Field Technician Level II
• Product and field knowledge assessment up to date in accordance with job level (refer to job progression chart)
• Meet all aspect of your current job description
• Consistent Performance appraisal ratings of a score equal to the District average

Preferred Qualifications: 

• ASEET – preferred

PHYSICAL & ENVIRONMENTAL DEMANDS

• Medium Lifting (30 Ibs. – 45 Ibs.)
• Heavy Lifting (over 50 Ibs.)
• Frequent Standing
• Frequent kneeling / crawling / stooping 
• Frequent bending / twisting
• Frequent climbing (stairs, ladders)
• Frequent driving (car, van, truck)
• Extreme cold (below 32*)
• Extreme heat (above 100*)
• Noise Level (Medium / High need to shout to be heard)
• Working around moving machinery (fork-lifts, tractors)
• Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
• Work outdoors (no effective protection from weather)

TIME TRAVEL REQUIRED

• 80%

Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.